Service Manager

Davey Coach Sales•Sedaila, CO

3d•$75,000 - $90,000•Onsite

About The Position

Davey Coach Sales is hiring a Service Manager to oversee daily service production in Norwalk, California. The role ensures service tickets are dispatched and completed in a timely manner while meeting internal and external customer expectations. It directly supervises the Service Writing counter and Technicians and manages service department workflows, staff activities, customer communication, work-order accuracy, and billing review. The position also supports employee coaching and training, certification tracking, and ordering and invoicing supplies and equipment.

Requirements

Two years of previously related experience in a service manager role is preferred.
Strong computer skills, including Microsoft Office, Excel, and internet skills.
Excellent verbal, written, and interpersonal communication skills.
Ability to effectively manage internal processes.
Ability to read and understand written information and ideas.
Ability to handle multiple projects while maintaining attention to detail on individual assignments.
Strong interpersonal and internal customer service skills.
Ability to manage a high volume of work, adapt rapidly to a changing environment, and demonstrate strong work ethics.
High productivity and skill in troubleshooting and problem-solving.

Nice To Haves

Two years of previously related experience in a service manager role.

Responsibilities

Assist in scheduling customers for service appointments.
Ensure customer inquiries are entered into work orders and dispatched appropriately.
Follow up on active tickets dispatched to Service Technicians and ensure appropriate customer follow-up.
Resolve customer repairs by communicating with Service Technicians, the Parts Department, and customers.
Respond promptly and courteously to customers in person or by phone.
Track work orders dispatched to Service Technicians.
Maintain and control work orders to ensure assigned jobs flow through the Service department.
Assign jobs to Technicians according to their capabilities and training.
Complete work orders, audit tickets for accuracy, and ensure they are closed by the end of the week.
Conduct a final review of Repair Orders and monitor them for accuracy and proper billing.
Train Service Writers to close tickets properly.
Address corrections requested by the Accounting department.
Manage day-to-day Service Department staff activities, including PTO requests and daily timekeeping.
Coach employees and assist with writing annual performance reviews.
Order office and shop supplies, uniforms, and equipment, and process invoices for Accounting.
Ensure Technicians have current certifications and develop a system for tracking certification due dates and expirations.