Service Manager

Sanco Equipment • Mankato, MN

5d

About The Position

The Service Manager leads the service department to achieve operational excellence, profitability, and high customer satisfaction. This customer-focused role ensures interactions reflect professionalism, urgency, and a commitment to exceeding expectations. The Service Manager oversees service operations, including technician productivity, workflow management, quality control, and customer communication, while fostering a strong team culture, holding team members accountable, and driving efficient, consistent execution.

Requirements

• 3–5+ years of experience in service operations within the equipment, automotive, or a related industry.
• Proven leadership experience managing technicians or service teams.
• Strong leadership and team-building skills.
• Excellent communication and customer service abilities.
• Strong organization and attention to detail.
• Solid understanding of mechanical and equipment repair processes.
• Ability to read and interpret service reports, work orders, and financial data.
• Problem-solving mindset focused on efficiency and results.
• Knowledge of warranty processes and manufacturer guidelines.
• Experience with dispatching, workflow management, and customer service.
• Valid driver’s license with an acceptable driving record.
• Ability to work in office and shop environments, stand, walk, and move throughout the facility regularly, and occasionally lift up to 50 lbs.
• Ability to handle multiple tasks and prioritize in a fast-paced environment.

Responsibilities

• Lead and manage day-to-day service department operations.
• Drive technician productivity, efficiency, and billed-hours performance.
• Oversee scheduling, dispatching, and workflow to maximize shop capacity.
• Ensure work is completed accurately, on time, and to quality standards.
• Manage customer relationships, resolve escalated issues, and ensure customer satisfaction.
• Monitor and improve service department financial performance, including labor sales, gross profit, and efficiency.
• Hire, train, coach, and develop service team members.
• Enforce company policies, safety standards, and operational procedures.
• Collaborate with Parts and Sales departments to support seamless operations.
• Review and approve repair orders, estimates, and warranty claims.
• Maintain documentation, service records, and compliance requirements.
• Identify process-improvement opportunities and implement solutions.

Benefits

• Health, dental, and vision insurance.
• Paid time off.
• Retirement plan options.
• Ongoing professional development and training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed