Service Manager

Ruan Transportation Management Systems•Bismark, ND

5d•Onsite

About The Position

The Service Manager manages truck and trailer maintenance for a single operation, directs service operations, and supervises technicians and support staff. The role focuses on maximizing equipment utility, customer satisfaction, and operational profitability. The position requires carrying out the Company’s organizational values and complying with applicable laws, regulations, and Company policies. The Service Manager oversees service operations and financial performance, helps create and maintain the service budget, plans cost-effective repairs, evaluates operating costs and productivity, and implements process improvements. The role also manages purchasing and inventories of parts and shop supplies, resolves repair and scheduling issues through communication with customers and other stakeholders, ensures regulatory compliance, maintains vehicle permits and the shop facility, and builds positive working relationships. This is a full-time, onsite position in Mandan, North Dakota. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

Associate, vocational, or technical degree, or equivalent work experience.
Diesel technician trade-school coursework with current ASE Certified Technician status, or demonstrated equivalent experience in diesel engine repair, drivetrain, brakes, suspension and steering, electrical systems, heating and air conditioning, and/or medium and heavy truck PMI (T-2 through T-8).
1–2 years of experience, including at least 1 year as a lead technician or in a leadership role.
Experience performing mechanical work on various types of tractors and trailers.
Broad knowledge of DOT rules and regulations.
Strong math skills, including the ability to compute rates, ratios, and percentages.
Very good working knowledge of Microsoft Office products and ability to learn computer software applications.
Demonstrated leadership and management ability.
Good interpersonal and relationship-management skills, with the ability to cooperate and work as a team to accomplish goals and objectives.
Excellent verbal and written communication skills.
Ability to set priorities and perform the duties of the position with little supervision and direction.
Ability to commit to Ruan’s value statement by acting with integrity and to meet behavioral expectations aligned with its guiding principles of safety, people, customer, performance, and continuous improvement.

Nice To Haves

L2 Advanced Diesel Specialist designation.

Responsibilities

Supervise and lead the team through communication, recruiting, training, coaching, counseling, performance appraisals, rewarding, development, and succession planning.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws.
Manage service operations and financial performance.
Assist in creating the service budget and monitor and maintain the budget.
Organize, plan, and implement cost-effective repair solutions that maximize equipment utility and operational profitability.
Analyze operating costs, equipment utilization and efficiency, and technician wages and productivity; identify opportunities for improvement.
Develop and implement processes to better meet organizational needs and operational goals.
Manage purchasing of parts, tires, oil, shop supplies, and services using Ruan national account programs, and manage inventories.
Identify and resolve repair and scheduling problems through timely communication with customers, drivers, vendors, and Ruan personnel.
Ensure compliance with company rules and DOT, OSHA, EPA, DOL, and other government regulatory requirements.
Maintain current permits on vehicles.
Develop and maintain positive working relationships with customers, on-site personnel, vendors, and all levels of Ruan personnel.
Maintain the shop facility to company standards.
Perform other job-related duties and special projects as required.