Service Manager

Team Builder Recruiting•Worthing, SD

3d•Onsite

About The Position

The Service Manager leads the daily operations of MH Eby’s service department in Worthing, South Dakota. The role is responsible for ensuring repair work is completed safely, efficiently, profitably, and to the standards customers expect. The manager oversees department workflow and performance while developing employees and supporting customer relationships. This position works with an established team in a modern service facility at a family-owned manufacturer of aluminum trailers, truck bodies, and transportation equipment. The Service Manager partners with company leadership and other departments to improve operations, develop talent, and support the continued growth of the service team.

Requirements

At least three years of leadership experience.
Strong mechanical aptitude and mechanical experience.
Experience in trailer repair, truck bodies, heavy equipment, manufacturing, or a related industry.
High school diploma or GED.
Comfort using Microsoft Office and ERP systems.
Ability to meet the physical demands of an active service environment, including lifting up to 50 pounds.
Ability to make sound decisions, prioritize effectively, and adapt to changing customer and operational needs.
Clear communication skills and ability to build strong relationships with customers and coworkers.

Responsibilities

Lead daily service department operations and ensure repairs are completed safely, efficiently, profitably, and to customer standards.
Coach and develop service advisors, shop foremen, and technicians through training, feedback, technical guidance, and support.
Oversee scheduling, repair estimates, parts procurement, quality-control inspections, and workflow, keeping projects moving and customers informed.
Build customer relationships, resolve concerns, negotiate insurance repairs when needed, and encourage repeat business and referrals.
Monitor productivity, manage budgets, review profitability, and identify opportunities to grow the service department.
Maintain a safe, organized, and well-equipped facility and ensure compliance with company policies, OSHA regulations, state and federal inspection requirements, and preventive maintenance standards.
Partner with leadership and other departments to improve operations, recruit and develop talent, and support service-team growth.
Promote teamwork, accountability, and continuous improvement, with an emphasis on safety, collaboration, quality workmanship, and customer service.