Service Manager

ML Property Group LLC•Charlotte, IA

3d•$33 - $35

About The Position

The Service Manager manages service requests, preventative maintenance, and amenity-area maintenance for the property. The role partners with the Community Manager to oversee maintenance activities and initiatives and help achieve property goals. The Service Manager helps provide a safe, secure, and comfortable living environment for residents, visitors, and staff. The position performs and coordinates a range of apartment and community maintenance work, including make-ready repairs, inspections, emergency response, and upkeep of the property’s grounds and amenities. The Service Manager responds to resident requests and concerns professionally, maintains service and inspection logs, monitors maintenance inventory and supplies, and supports the Community Manager and Assistant Community Manager with other tasks as requested. The job requires flexibility to work weekends, evenings, and holidays, as well as on-call emergency service. After-hours emergency calls must be answered immediately, with the on-call service person able to arrive at the property within an hour. The role works indoors and outdoors in all types of weather and may involve ladders, vacated units with dirty or hazardous conditions, and physically demanding work. ML Property Group is a drug-free and harassment-free workplace. Candidates must pass a drug screen and an extensive background check. The company is an equal opportunity employer and does not tolerate harassment, discrimination, or retaliation.

Requirements

High school degree required.
Three to five years of apartment maintenance experience or equivalent.
At least one year of apartment Service Manager experience or equivalent.
Fluent English.
Basic computer skills, including basic typing and familiarity with computers; experience with a work-order maintenance system; ability to use the company payroll system to submit time-off requests and clock in and out.
Valid driver's license and current automobile insurance; must furnish reliable personal transportation.
HVAC certification.
CPO certification.
EPA Type I and II or Universal certification for refrigerant recycling.
Solid knowledge of carpentry, electrical, plumbing, and other areas needed for daily operations.
Ability to use hand and power tools, freon recovery machinery, air-conditioning gauges, and vacuum pumps.
Proficiency in heating and air conditioning, plumbing, appliance repair, and other repair areas.
Familiarity with Federal, State, and Local Fair Housing laws, OSHA and EPA regulations, and company safety policies.
Ability to work flexible schedules, including weekends, evenings, and holidays, and to meet the stated on-call emergency response requirements.
Must pass a drug screen and extensive background check.

Nice To Haves

College degree preferred.
Ability to earn future designations as required by industry standards, EPA regulations, OSHA requirements, and other applicable requirements.

Responsibilities

Perform community maintenance tasks, including light-bulb and filter changes, lock repairs or changes, window-covering installation and repair, HVAC repairs, caulking, painting, pool maintenance, vinyl repair and installation, electrical and plumbing work, tile, carpet and flooring work, roofing, gutters, fasteners, and ceiling leaks.
Inspect and coordinate all make-ready repairs and services.
Monitor the condition of apartments and the overall property and promptly initiate action to correct unsafe conditions.
Keep storage areas locked when not in use.
Move heavy appliances and equipment between storage areas and apartments as needed, and help move abandoned furniture and appliances to the dumpster when necessary.
Help keep the grounds neat and free of litter.
Perform on-call emergency service as requested; respond to after-hours emergency calls immediately and be able to arrive at the property within one hour of a call.
Complete service requests within 24 hours unless extraordinary parts or labor are required.
Select appropriate materials for the property as needed.
Inspect exterior property lighting on a schedule determined by the Community Manager.
Maintain a clean and organized maintenance shop.
Respond to resident service requests and concerns in a timely, professional, and respectful manner, with urgency for assigned work orders.
Distribute notices and communications to residents as needed.
Attend and assist with resident activities and functions after hours as needed.
Record activities in the maintenance log and maintain other logs, including pool, HVAC, and preventative maintenance logs.
Complete and update lighting inspections monthly and fire-life-safety inspections as directed by the Community Manager.
Monitor and/or control maintenance inventory and supplies; work with the Community Manager to order tools and supplies within budget guidelines.
Assist the Community Manager and Assistant Community Manager with other tasks as requested.
Comply with and enforce company policies; support and enforce the safety program; and uphold the company’s vision, mission, and beliefs.
Maintain punctuality and attendance and be flexible with the work schedule, including weekends, evenings, and holidays.
Maintain a clean, neat uniform and wear a name tag when working on any MLPG property, including nights and weekends when applicable.