Automotive Service Manager

GreatWater 360 Auto Care•West Chicago, IL

7d•Onsite

About The Position

The Service Manager leads and manages all aspects of the automotive repair shop, maintains company values and standards, and helps the shop meet its sales goals by selling repairs and services to clients. The role oversees employees, shop workflow, customer service, costs, inventory, safety, and administrative processes. The Service Manager also fills in for the Service Advisor when needed and helps with other shop tasks to keep operations running smoothly.

Requirements

High school diploma or GED.
At least 2 years of automotive shop management experience.
At least 1 year of experience in a sales role or demonstrated ability to sell.
Ability to complete tasks promptly in an environment with frequent distractions and interruptions.
Working knowledge of Windows computers.
Fluent English communication skills, both verbal and written.
Ability to count and perform basic arithmetic using a calculator.
Experience managing employees, including interviewing, hiring, training, counseling, and termination.
Experience with performance management, including coaching, setting expectations, writing and delivering reviews, managing disciplinary actions, conducting investigations, and holding employees accountable.
Ability to motivate staff, diagnose problems proactively, and provide effective solutions.
Sales experience and ability to train others in sales techniques and strategies.
Ability to read, interpret, and communicate business and financial documents.
Ability to calculate figures such as financial reports, discounts, interest, and percentages, and apply basic math concepts.
Demonstrated experience managing a P&L and familiarity with managing key line items to impact results.
Current valid driver's license and satisfactory Motor Vehicle Report (MVR).
Ability to get into and out of various vehicles without assistance and drive a motor vehicle with passengers for shuttle service as needed.
Ability to lift and carry up to 50 pounds without assistance; work with hands overhead; stand for long periods; and frequently reach, bend, twist, pull, and push.
Ability to answer phones, greet customers, and operate a computer, keyboard, and mouse.

Responsibilities

Lead shop employees and help them meet company objectives and sales targets.
Enforce and maintain company values, policies, and systems.
Approve timecards, maintain work schedules, and administer employment practices with District and Regional Managers.
Coach, counsel, and mentor employees; complete performance reviews on time and manage performance issues.
Maintain an efficient shop workflow using company systems, shop management software, and internal best practices.
Monitor and dispatch technician workloads to achieve effective results while maintaining quality standards.
Hire, onboard, and train new shop staff or arrange appropriate training; interview candidates and make hiring recommendations.
Work with Human Resources and District or Regional Managers on employee termination recommendations.
Manage inventory, warranty and vendor credits, daily cash reconciliation and deposits, and vendor invoices.
Sell repairs and services to clients according to company guidelines and best practices.
Control shop costs and identify cost reductions while maintaining customer service and quality standards.
Handle customer complaints, negative online feedback, rebates, follow-up, and other customer service issues.
Monitor staff commitments to customers and coach employees on improving customer service.
Recommend shop equipment purchases.
Maintain shop safety through audits, staff training, injury investigations, and employee coaching.
Perform Service Advisor duties when a Service Advisor is absent.
Complete other shop tasks as needed, such as running a shuttle, selling tickets, checking out customers, cleaning, or picking up parts.
Perform other duties as assigned by the supervisor.