Service Manager

Weidner Apartment Homes • Charlotte, NC

21d • Onsite

About The Position

The Service Manager mentors, trains, and works with the service team to oversee all maintenance aspects of the community. The role requires strong maintenance knowledge and the ability to lead a service team. Working alongside the Community Director, the Service Manager helps achieve financial performance and increase asset value. The successful candidate is detail-oriented, trustworthy, accountable, effective at managing time, takes pride in their work, and provides excellent customer service to residents, associates, and vendors.

The position oversees daily maintenance operations, including service requests, apartment preparation and turnovers, building-system repairs, grounds and amenity upkeep, preventive maintenance, vendor coordination, inventory, and documentation. The Service Manager also supports staff hiring and development, manages staff issues, payroll records and overtime, and participates in the on-call rotation. A personal vehicle is required to respond to service requests and pick up supplies.

Requirements

• At least 2 years of maintenance experience.
• Advanced mechanical aptitude.
• Knowledge of electrical, plumbing, carpentry, swimming pool maintenance, appliances, building systems, irrigation systems, and HVAC systems.
• Able to lift and carry up to 80 pounds, climb ladders and multiple flights of stairs, and use an appliance dolly to push or pull up to 200 pounds.
• Able to work outdoors in all weather conditions and remain on their feet constantly for an entire work shift, if applicable.
• Complete tasks safely and efficiently.
• Able to work in a fast-paced environment with strong motivation to learn and contribute daily.
• Able to give professional directions clearly in person, by phone, email, and text.
• Follow Weidner’s Mission, Vision, and Values; comply with company policies and procedures and applicable Fair Housing and local, state/province, and federal laws.
• Maintain prompt, regular attendance, follow the company dress code or uniform requirements, and maintain a professional appearance.
• Work effectively and cooperatively in a team environment and/or independently.
• Able and willing to work outside normal scheduled hours as needed and be assigned to other Weidner properties as needed.
• Working knowledge of English; detail-oriented and well-organized.
• Agree to a criminal background check and sign an agreement for voluntary drug testing.
• Have access to a personal vehicle and/or reliable transportation at all times.
• Maintain a valid, unexpired driver’s license, vehicle, and vehicle insurance that match the country of employment.

Nice To Haves

• Prior management experience.
• HVAC, CPO, and EPA certifications.
• Industry designations such as CAMT.
• Experience with Microsoft Word, Excel, PowerPoint, and Outlook.
• Yardi and Paycom experience.

Responsibilities

• Ensure maintenance and housekeeping associates produce accurate and timely payroll records, and manage overtime except in emergencies.
• Address staff issues promptly and communicate site staff performance evaluations to the Area Director and/or Regional Director.
• Assist with interviewing and recruiting associates; mentor and develop maintenance and housekeeping associates.
• Prepare and supervise apartments for occupancy, including painting, drywall repair, trash removal, and mechanical, plumbing, and electrical repairs.
• Perform and assign residents’ service requests daily and in a timely manner.
• Perform and oversee repairs to electrical, plumbing, boiler, hot water heater, HVAC, and appliance systems.
• Perform and oversee carpentry, drywall repairs, and interior and exterior painting.
• Clean and supervise pools as needed, monitor chemical balance, and maintain logs required by city ordinances when applicable.
• Conduct pre-move-out inspections with the Community Director.
• Schedule timely completion of make-readies and service requests with maintenance staff and vendors.
• Ensure daily grounds maintenance, including trash and pet waste removal, upkeep of pet waste stations, and sweeping walkways.
• Manage and complete property improvements and scheduled preventive maintenance tasks promptly.
• Maintain accurate documentation of replacements and on-site purchases, including product warranty information.
• Prioritize daily service responsibilities for maintenance and housekeeping associates and complete duties as needed.
• Manage vendor relationships to obtain the best pricing, quality, and service.
• Reorder inventory supplies as needed within the property’s budget parameters.
• Participate in the on-call rotation as scheduled or needed.
• Use a personal vehicle to respond to service requests and pick up supplies as needed.
• Ensure market-ready apartments, common areas, and amenities are clean and maintained daily to Weidner’s quality standards.

Benefits

• Medical, dental, and vision insurance.
• Employer-paid basic life insurance.
• Employee Assistance Program, including confidential personal, financial, and legal support and up to three sessions at no cost.
• 401(k) retirement plan with company match of up to 4% of eligible income.
• Opportunities to earn leasing commissions and/or semi-annual performance-based bonuses, depending on position and community performance.
• Vacation accrual with no usage waiting period after accrual.
• Sick time accrual, with eligibility to use accrued time after 60 days of employment.
• Nine company-designated paid holidays annually.
• Employee apartment discount at Weidner communities, subject to availability and community guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed