COM-D Service & Logistics Specialist I

Luck Companies•Kershaw, SC

20d•$22 - $33•Onsite

About The Position

The Service & Logistics Specialist I supports order fulfillment and customer service at the Kershaw Plant. The role handles order taking, dispatch, scale operations, ticketing, and truck assignments, and provides accurate mapping and directions while accounting for local geography and common weight restrictions. The specialist communicates inventory and trucking resources to internal teams and works to meet customer needs through product knowledge and relationship building. The role also helps meet department performance standards and service benchmarks, manages cash box and credit card transactions, processes customer deposits, and completes account adjustments and ticket corrections while identifying ways to prevent repeat errors. This is an onsite position at the Kershaw Plant, Monday through Friday, 6:30 a.m. to 4:30 p.m. The posting offers competitive hourly pay, paid biweekly, and benefits beginning on the first day of employment.

Requirements

High school diploma or GED.
1–3+ years of customer service experience.
Ability to read maps and provide directions to haulers.
Ability to reconcile cash amounts and/or inventory levels.
Computer skills, including Excel, Word, and Outlook.
Behavioral competency: alignment with company values.
Dispatcher-related technical competencies include fleet capacity management, truck match-making, OTIS, and communication with sales, operations, COMD, haulers, and drivers.
Order manager-related technical competencies include OTIS, sales, internal communication with Sales, COMD, Operations, and Accounts Receivable, and order taking.
Point-of-sale technical competencies include customer setup, on-site sales, truck management, ticketing, internal communication with Sales, COMD, and Corporate, and administrative tasks.

Nice To Haves

Weighmaster Certification preferred.

Responsibilities

Direct, control, and participate in order fulfillment, including order taking, dispatch, scale operations, and ticket handling from the call bank or local scale office.
Identify, maintain, and accurately assign contract and private haul trucks to orders and customers.
Create accurate mappings and directions, adapt to city or rural geography, and apply common weight restrictions.
Provide solutions and exceptional customer service to meet customer demands.
Develop and maintain customer relationships.
Maintain product knowledge and suggest options and alternatives that meet customer needs.
Communicate inventory and trucking resources to the team, sales, and operations.
Meet department performance standards and benchmark service levels.
Manage the cash box, process credit card transactions and customer deposits, and proactively reduce errors.
Perform account adjustments and ticket corrections as needed, and identify ways to prevent future order mistakes.
Carry out dispatcher, order manager, and point-of-sale activities, including fleet capacity management, truck matching, customer setup, on-site sales, ticketing, and related internal communications and administrative tasks.