Service Express Writer
About The Position
The Express Service Team works together to efficiently handle customers’ basic service needs, allowing the main shop writers and technicians to focus on heavier, more time-consuming work. Express Writers are often the first point of contact for customers and are expected to provide customer-centered service while collaborating with the Sales, Service, and Parts Departments. The ideal candidate is organized, able to multitask, and able to follow directions from the Management Team. The role involves communicating with the Express Team about repairs and keeping customers updated. Strong communication skills are needed both in person and in written email communications. Express Writers are expected to use the company’s technology and programs, including CDK, Drive Centric, Rapid Recon, Microsoft 365 applications such as Word, Excel, and Outlook, Teams, and various manufacturer websites. A valid driver license and acceptable records check are required.
Requirements
- Be organized and able to multitask.
- Be able to follow directions from the Management Team.
- Communicate effectively in person and in email.
- Be comfortable using CDK, Drive Centric, Rapid Recon, Microsoft 365 (including Word, Excel, and Outlook), Teams, and various manufacturer websites.
- Have a valid driver license.
- Have an acceptable records check.
Responsibilities
- Handle customers’ basic service needs efficiently.
- Serve as a frequent first point of contact for customers.
- Collaborate with the Sales, Service, and Parts Departments.
- Communicate with the Express Team about repairs.
- Maintain contact with customers to provide updates.
- Use the company’s programs and manufacturer websites.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
