Service Express Writer

BACHMAN AUTO GROUP • Jeffersonville, IN

6d

About The Position

The Express Service Writer is a frequent first point of contact for customers and works with the Express Service Team to handle basic service needs efficiently. The team helps keep the main shop writers and technicians focused on heavier, more time-consuming work. The role calls for customer-focused service and collaboration with the Sales, Service, and Parts Departments. Express Writers communicate with customers about repairs and provide updates while coordinating with the Express Team and following directions from management.

Requirements

• Be organized and able to multitask.
• Communicate effectively in person and in writing, including email.
• Be comfortable using and make use of CDK, Drive Centric, Rapid Recon, Microsoft 365 (including Word, Excel, and Outlook), Teams, and various manufacturer websites.
• Have a valid driver license and acceptable records check.

Responsibilities

• Handle customers’ basic service needs efficiently as part of the Express Service Team.
• Communicate with customers about repairs and provide updates.
• Coordinate with the Express Team and collaborate with the Sales, Service, and Parts Departments.
• Follow directions from the Management Team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed