Express Service Writer

Reynolds' Subaru•Lyme, CT

10d

About The Position

Reynolds’ Subaru is hiring Express Service Writers and welcomes applicants who are new to the automotive industry. Previous automotive experience is not required; paid training and support are provided. In this customer-facing role, you will guide service customers through the process from vehicle arrival through pickup, communicating with customers and service technicians and helping coordinate service and vehicle logistics. The dealership describes its workplace as supportive and team-oriented, with opportunities to learn, grow, and build a long-term career. The stated pay rate is $18.00–$20.00 an hour.

Requirements

Strong customer service and communication skills.
Professional, positive attitude.
Self-motivated and eager to learn.
Reliable and dependable.
Organized and detail-oriented.
Ability to multitask and prioritize in a fast-paced environment.
Team-player mentality.
Comfortable communicating with customers in person and over the phone.
Basic to intermediate Microsoft Word, Excel, and data-entry skills.

Nice To Haves

Automotive experience is a plus, but is not required.

Responsibilities

Greet customers and check in their vehicles in a friendly and timely manner.
Communicate regularly with service technicians about vehicle status.
Keep customers informed of diagnostic results, service needs, and technician recommendations.
Review and explain recommended maintenance and repairs.
Assist customers throughout the checkout process.
Notify customers promptly when their vehicle is complete, washed, and ready for pickup.
Review and close repair orders with customers.
Help coordinate and manage loaner and rental vehicle schedules.
Provide excellent customer service throughout the service experience.