Express Service Writer

Reynolds' Subaru•Lyme, CT

11d•$18 - $20

About The Position

Reynolds’ Subaru is hiring Express Service Writers and provides paid training; previous automotive experience is not required. The role supports service customers throughout their visit, from vehicle check-in through pickup, by communicating service updates and recommendations, assisting with checkout, and coordinating loaner and rental vehicles. The dealership describes its workplace as supportive and team-oriented, with opportunities to learn, grow, and build a long-term career.

Requirements

Strong customer service and communication skills.
Professional, positive attitude.
Self-motivated and eager to learn.
Reliable and dependable.
Organized and detail-oriented.
Ability to multitask and prioritize in a fast-paced environment.
Team-player mentality.
Comfortable communicating with customers in person and over the phone.
Basic to intermediate Microsoft Word, Excel, and data-entry skills.

Nice To Haves

Automotive experience is a plus, but not required.

Responsibilities

Greet customers and check in their vehicles in a friendly and timely manner.
Communicate regularly with service technicians about vehicle status.
Keep customers informed of diagnostic results, service needs, and technician recommendations.
Review and explain recommended maintenance and repairs.
Assist customers throughout the checkout process.
Promptly notify customers when their vehicle is complete, washed, and ready for pickup.
Review and close repair orders with customers.
Help coordinate and manage loaner and rental vehicle schedules.
Provide excellent customer service throughout the service experience.