Service Engineer

Tetra Pak•Boise, ID

4d•Remote

About The Position

As a Service Engineer at Tetra Pak, you will maintain and install food processing and packaging equipment at customer facilities as part of the Customer Service Operations team. You will work with customers and internal teams to help ensure food safety, equipment performance, and operational excellence. The role involves troubleshooting and maintaining equipment that supports food production in more than 160 countries, while developing your technical expertise and contributing to improvements in customer operations and service delivery. The position is home-based anywhere in the United States and requires travel to customer sites across the country, including travel by car and air. Applicants who require international relocation to the United States cannot be considered. Visa sponsorship and relocation assistance are not available. The role may require extended hours to support customer needs and business demands.

Requirements

High school diploma, vocational/technical school certification, or a bachelor's degree in Engineering or a related technical field, combined with hands-on technical training and experience.
Ability to travel up to 90% of the time.
Basic English communication skills, written and verbal.
Customer-focused attitude and a drive to improve.
Growth mindset and willingness to learn and develop technical skills.
Proactive, safety-first approach.
Valid driver's license for extensive travel to customer sites by car and air.
Willingness to work extended hours when required to support customer needs and business demands.
Experience in industrial maintenance.

Nice To Haves

Experience within the food and beverage manufacturing industry.
Knowledge of automation systems, including PLCs, HMIs, and basic programming.

Responsibilities

Travel to customer sites to execute preventive maintenance and installation tasks of moderate complexity.
Use Tetra Pak Maintenance System (TPMS) tools to report and document service activities.
Interpret technical documentation and follow global procedures.
Represent Tetra Pak professionally and contribute ideas for improving customer operations and service delivery.
Maintain a clean, safe work environment.
Follow OHS and Tetra Pak safety regulations and promote a safe working culture within the team.