Service Engineer

Quest Diagnostics•San Antonio, TX

11d•$57,475 - $103,455•Hybrid

About The Position

The Service Engineer I is an experienced, professional role that performs maintenance on complex lab instrumentation (e.g., liquid chromatography, mass spectrometers, automated robotic systems, laboratory analyzers). Designed for the seasoned service engineer exhibiting advanced troubleshooting focus to quickly and efficiently solve problems using all resources available; including personal knowledge and expertise, on the job training, vendor advanced training, and technical manuals. At this level most repairs should be handled efficiently and seldomly escalated to the supplier unless contractually prohibited from being addressed by Quest.

Requirements

Master's degree.
Bachelor's degree and 1 year experience as Assoc, Service Engineer (grade 46) or Service Tech III (grade 33 or higher).
Associate degree or equivalent BME certification and 3 years' experience as an Assoc, FSE (grade 46) or 2 years equivalent experience.
Hands on experience with diagnostic tools (i.e. multimeters, o-scopes, ESA devices).
Understands and provides repair options (e.g. assembly swap vs component failure isolation) that support an aggressive production schedule.
Troubleshooting skills across multiple analytical instrument platforms.
Ability to assist in support of computer/network systems which integrate instrumentation using different communication protocols, firmware and drivers.
Knowledge of lean manufacturing, six sigma, or continuous improvement methodologies.
Excellent problem -solving analytical and project management skills.
Strong communication skills and ability to assist with technical discussion between teams.
Able to differentiate between color coded wires and interpret visual readouts.
This position requires both physical and mental demands that will include sitting for long periods of time and focusing on the task at hand.
Ability to lift up to 20-30 lbs.
Ability to walk distances (large facility).
Ability to bend, twist, stoop around lab instruments.
Must be able to work in a biohazard environment and comply with safety policies and procedures outlined in the Environmental Health & Safety Manual.
Must be able to sit or stand for long periods of time and requires long hours of eye and hand coordination.
Must be able to work in a fast paced, multi-tasking environment and maintain production and quality standards determined by the department.
Lifts light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 10 pounds are lifted and carried frequently; objects in the weight range of 11 to 25 pounds are lifted and carried occasionally and objects in the weight range of 26 to 50 pounds are seldom lifted and carried. Objects exceeding 50 pounds are not to be lifted or carried without assistance.

Nice To Haves

2-4 years' experience servicing clinical lab instrumentation or similar.
Strong computer skills (i.e. word processing skills using Windows based software such as Word, Excel, PowerPoint).

Responsibilities

Serves as inhouse resource on complex repairs. Equivalent of a supplier Field Service Engineer (FSE) Level 1. Able to troubleshoot complex equipment issues and demonstrates a foundational knowledge of instrument and application / methodology.
Provide calibration, complex repairs (i.e. systemic component failures, replacement of major assemblies), and preventative maintenance for Bio-analytical instrumentation (i.e., mass spectrometry, liquid chromatography systems), Automated Liquid handling systems, and other instrumentation and ancillary equipment. Able to perform most advanced trouble-shooting and post-service performance testing of highly sophisticated bio-analytic instrumentation with minimal support.
Promptly identifies most issues related to instrumentation failure and handles escalated concerns independently; occasionally escalating to more senior staff or the supplier.
Assist with RCA (root cause analysis) in the case of complex issues.
Responds to workorders; with minimal supervision balances time between projects, continuous improvement efforts, PMs, and repairs.
Maintains adequate parts inventory for instrument maintenance and repair.
Understand and follows instrument manuals and SOPs, as well as provide guidance to junior level staff. May assist in development of SOPs and program level initiatives.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities