Service Engineer

Pointer Ltd.•Glasgow, IL

13d

About The Position

Pointer Ltd. is recruiting a motivated and skilled Service Engineer to inspect, maintain, and install security systems. The role involves managing workload independently, delivering excellent customer service and expert advice, and contributing to system reliability and customer satisfaction in a fast-paced environment. The Service Engineer will participate in a standby and call-out rota and respond promptly to urgent service requests. The company ideally seeks someone based in the Central Belt and offers up to £60,000 OTE.

Requirements

Relevant qualification or equivalent experience in the electrical or security industry.
At least 3 years of experience in the security and/or electrical industry.
Proven experience in a service environment, particularly with security systems.
Proven experience and strong knowledge of installing and maintaining security systems, including IDS (Galaxy), IP CCTV, fire alarm systems, and access control systems.
Customer-focused, with a commitment to end-to-end project ownership.
In-depth knowledge of current products and technologies in the security industry.
Current full driving licence.
Must be eligible to work in the UK.
Self-motivated, proactive, reliable, and attentive to detail, with the ability to manage workload independently and remain calm under pressure.
Excellent communication and interpersonal skills, adaptability, and commitment to continuous improvement.

Responsibilities

Inspect, maintain, and install intruder alarms, fire alarms, CCTV, and access control systems.
Manage and prioritise workload to meet service and installation deadlines.
Diagnose faults, repair issues, and replace components to ensure reliable and efficient system operation.
Complete documentation promptly and accurately in line with company policies and industry regulations.
Keep the company vehicle stocked with essential tools and materials for efficient on-site work.
Provide customer service, expert advice, and support in a professional and approachable manner.
Identify opportunities to improve service delivery, customer satisfaction, and operational efficiency.
Participate in the standby and call-out rota, responding to urgent service requests.