Service Drive Glass Associate

AutoNation • Centennial, CO

6d • Onsite

About The Position

The Service Drive Glass Associate identifies windshield repair and replacement opportunities for customers visiting the dealership service drive. The role delivers a consultative sales experience, educates customers about windshield repair, and grows glass service revenue through honest, customer-first interactions. The position works with service advisors to coordinate customer handoffs and scheduling, documents assessments and transactions, and maintains a professional presence in the service drive. Performance is measured by glass services sold, conversion rate, customer satisfaction, and upsell attachment rate.

The role requires working in an active, outdoor service drive environment, including proximity to moving vehicles and exposure to inclement weather. It has no people leadership or supervisory responsibilities. The position is on-site and pays $18 per hour plus commissions. It remains open until filled.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in sales, glass, customer service, or an automotive service environment.
• Experience working with insurance companies.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, outdoor service-drive environment.
• Self-motivated and results-oriented.
• Valid in-state driver’s license and an acceptable, safe driving record that is maintained.
• Must meet the company’s requirements for employment.
• Ability to stand for prolonged periods in the service drive.
• Ability to operate an automobile.
• Ability to work near moving vehicles in an active service lane.
• Frequent exposure to outdoor and inclement weather conditions.

Nice To Haves

• Prior experience in automotive glass sales or service.
• Familiarity with insurance claim processes for glass repair.
• Bilingual English/Spanish skills.

Responsibilities

• Greet service-drive customers and inspect incoming vehicles for windshield and glass damage.
• Identify damage eligible for repair or replacement and present findings professionally.
• Educate customers about prompt repairs, insurance coverage options, and safety benefits.
• Sell glass repair and replacement services in accordance with dealership pricing and policies.
• Coordinate customer handoffs and scheduling with the service advisor team.
• Document vehicle damage assessments and completed transactions accurately.
• Meet or exceed sales targets and management-established KPIs.
• Maintain a clean, organized, and professional presence in the service drive.
• Stay current on glass repair products, techniques, and industry best practices.
• Build rapport with repeat customers to encourage loyalty and referrals.
• Demonstrate the Company’s Vision, Mission, and Values in interactions with customers, co-workers, and suppliers.
• Follow company policies, procedures, and safety standards.

Benefits

• 401(k) matching
• Health, dental, and vision insurance plans
• Maternity benefits
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear
• Discount offers through YouDecide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED