Service Drive Manager

AutoNation • Gilbert, AZ

1d

About The Position

The Service Drive Manager greets customers and collects the information needed to address vehicle repair problems, then follows up with technicians and customers to help ensure satisfaction with the work performed. The role leads service consultants by setting daily work objectives, monitoring performance, and providing training, coaching, supervision, and support. It also helps manage service-drive operations, open repair orders, quality checks, regulatory compliance, and customer follow-up.

Requirements

• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in an auto repair facility.
• Ability to collaborate with other dealership personnel.
• Valid driver's license.
• Ability to drive manual transmission vehicles.
• Demonstrated communication and interpersonal skills.
• Demonstrated customer service skills.
• Ability to operate an automobile.

Nice To Haves

• One year of supervisory experience.

Responsibilities

• Schedule and assign daily work objectives for service consultants.
• Monitor performance and counsel service consultants regarding behavioral or performance issues.
• Train, coach, supervise, and assist service consultants.
• Assist with service reception during peak traffic by greeting customers promptly and collecting customer and vehicle information.
• Maintain supplies required to operate the service drive.
• Communicate with team leaders to determine the status of jobs.
• Review the open repair order report daily and review and resolve open repair orders beyond the current week's business.
• Partner with other dealership personnel to ensure quality service for customers.
• Perform quality inspections of vehicles being returned to customers.
• Follow up with customers to ensure they are satisfied with service work.
• Understand and comply with applicable federal, state, and local regulations, including hazardous-waste disposal and OSHA right-to-know requirements.
• Follow company safety procedures to avoid exposure to fumes, dirt, and harsh chemicals.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED