Service Drive Manager

AutoNation • Gilbert, AZ

2d

About The Position

The Service Drive Manager greets customers and gathers the information needed to address vehicle repair concerns. The manager follows up with technicians and customers to help ensure customers are satisfied with the work performed. This role leads service consultants and coordinates service-drive operations, supporting quality customer service and compliance with applicable regulations and company safety procedures.

AutoNation is a large automotive retailer offering new and used vehicles, customer financing, parts, and maintenance and repair services. The company describes its culture as inclusive and innovation-focused, with opportunities to make an impact and develop people.

Requirements

• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in an auto repair facility.
• Ability to collaborate with other dealership personnel.
• Valid driver's license.
• Ability to drive manual-transmission vehicles.
• Demonstrated communication and interpersonal skills.
• Demonstrated customer service skills.
• Ability to operate an automobile.

Nice To Haves

• One year of supervisory experience.

Responsibilities

• Schedule and assign daily work objectives for service consultants.
• Monitor performance and counsel service consultants regarding behavioral or performance issues.
• Train, coach, supervise, and assist service consultants.
• Assist with service reception during peak traffic by greeting customers promptly and courteously and collecting customer and vehicle information.
• Maintain supplies required to operate the service drive.
• Communicate with team leaders to determine the status of jobs.
• Review the open repair order report daily and review and resolve open repair orders that extend beyond the current week's business.
• Partner with other dealership personnel to ensure quality service for customers.
• Perform quality inspections of vehicles being returned to customers.
• Follow up with customers to ensure satisfaction with service work.
• Understand and comply with applicable federal, state, and local regulations, including regulations governing hazardous-waste disposal and OSHA right-to-know requirements.
• Follow company safety procedures to avoid exposure to fumes, dirt, and harsh chemicals.
• Follow through with technicians and customers regarding vehicle repairs and customer satisfaction.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED