Service District Manager

Opportunities to•Hilliard, OH

11d

About The Position

Micro Center is seeking a Service District Manager to lead service and repair departments across 7 to 10 stores. The role leads the Knowledge Managers who run each store’s Service department and, through them, the technicians and service associates serving customers. This senior position reports to the Vice President, Retail Services at corporate headquarters and partners with General Managers and sales District Managers. The Service District Manager is accountable for a district within a 30-store nationwide Service division. The role owns customer satisfaction and NPS, technician productivity and quality, service revenue and profit, leadership development, staffing and culture, and data-led management. The manager regularly visits stores, partners with store and sales leadership, participates in district business reviews, and works with Finance, HR, Merchandising and Customer Relations to execute company programs and planning cycles. Extensive domestic travel, up to 75%, is expected, and the manager must be located near a Micro Center store. Year-one success includes measurable gains in NPS and technician productivity in every district store; profitable service-sales growth through stronger protection-plan attachment and complete-solution selling; capable Knowledge Managers and succession plans for open or at-risk leadership roles; and consistent, data-backed performance conversations with Knowledge Managers and General Manager and District Manager partners.

Requirements

At least 7 years of progressive leadership in service, repair, or technical operations.
At least 3 years leading managers across multiple locations.
Track record of improving customer satisfaction or NPS and technician or labor productivity at scale.
Strong analytical skills, including the ability to analyze raw data, identify root causes, and make clear recommendations.
Proven ability to coach, develop, and hold managers accountable, including making difficult people decisions.
Excellent communication and presentation skills, with credibility from the store floor to senior leadership.
Willingness to travel extensively, including domestic travel up to 75%.
Must be located near a Micro Center store.

Nice To Haves

Hands-on technical background in PC, electronics, or device repair, or experience leading technicians.
High-volume retail or big-box experience.
Experience selling protection plans or service contracts.
Bachelor’s degree or equivalent experience.

Responsibilities

Own NPS and customer satisfaction across the district; review customer feedback, identify root causes, and ensure stores resolve customer problems appropriately.
Improve technician productivity, labor productivity, repair turn time, and same-day diagnosis by setting performance standards, coaching, and addressing underperformance.
Grow service sales, protection-plan attachment, and complete-solution selling while managing district budgets, labor, and scheduling to meet profit goals.
Hire, develop, and, when necessary, move Knowledge Managers and supervisors; set objectives, provide feedback, and build succession pipelines.
Use daily operating reports and comparable-store benchmarks to identify performance gaps, determine causes, and create effective action plans.
Build trusted partnerships with General Managers and sales District Managers; regularly visit stores, travel with sales leaders, and participate in district business reviews.
Maintain appropriate store staffing, onboard and train new hires, and foster a team culture that recognizes strong work.
Work with Finance, HR, Merchandising, and Customer Relations to execute company programs and planning cycles.