District Service Manager

ECMD • Savannah, GA

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About The Position

ECMD is a 100% employee-owned company that partners with big-box retail and professional lumber yard customers nationwide to provide building materials and supply-chain services. The District Service Manager organizes, coordinates, and monitors Territory Service Representatives, motivating and training them to achieve established sales goals. The role works with representatives and home improvement store associates to build and maintain supplier-customer relationships and promote sales growth. It involves daily travel using a company-provided vehicle, extensive travel by automobile and air, and overnight stays when necessary. A commitment to hard work, extended hours, and maintaining customer satisfaction is expected.

Requirements

• Good driving history.
• Keen eye for merchandising and detail.
• Self-motivated and willing to work a flexible schedule.
• Able to work independently.
• Strong leadership ability and capacity to supervise a team remotely.
• Willing and able to travel extensively and stay overnight when necessary.
• Able to work extended hours and weekends or holidays when necessary.
• Able to bend, squat, kneel, twist, and reach repetitively; sit, stand, and walk for prolonged periods; move about offices and customer facilities; and repetitively lift and carry up to 75 pounds.

Responsibilities

• Organize, coordinate, motivate, and monitor the activities of Territory Service Representatives.
• Compile, maintain, and submit reports and records, including overtime, vacation, and sick leave, to the Director of Field Operations.
• Initiate and implement plans to grow sales and service, working with the Director of Field Operations, Regional District Manager, and office personnel to maintain high service and sales levels.
• Work with Territory Service Representatives on store resets and displays, promoting and enforcing safety policies and procedures.
• Travel to customer locations and work sites to resolve customer complaints.
• Conduct interviews with the Regional District Manager for vacant Territory Service Representative positions, using the job description as the basis for required qualifications.
• Conduct documented in-store evaluations of assigned personnel, maintain the documentation, and use it for follow-up and improved results.
• Cover Territory Service Representative duties during vacations, illness, training, or other times when they cannot service their customers.
• Travel extensively by company automobile and air, including overnight stays when necessary.
• Work weekends and holidays when necessary.

Benefits

• Company car
• Company fuel card
• 10 paid holidays
• MyTime paid time off
• Bereavement leave
• Access to medical, dental, vision, life, and disability benefits starting after 90 days
• 401(k)
• Employee Stock Ownership Plan (ESOP)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed