Dispatcher
About The Position
Logan Services is hiring an on-site Service Dispatcher in Dayton, Ohio, to coordinate HVAC and plumbing service operations. The dispatcher schedules service appointments, repairs, maintenance visits, and return trips, and assigns technicians according to availability, location, skills, and customer needs. The role involves monitoring and adjusting technician schedules and routes throughout the day, coordinating emergency and priority calls, and communicating schedule updates to customers and internal teams. Dispatchers also maintain accurate records in CRM and dispatch systems, account for parts availability and job requirements, and respond to changing workloads to support technician productivity, operational efficiency, and customer satisfaction. The company seeks an organized, adaptable, detail-oriented communicator who stays composed in a fast-paced environment and enjoys resolving problems as priorities change. Previous experience in dispatching, scheduling, customer service, logistics, operations coordination, or administration is preferred; experience in HVAC, plumbing, home services, transportation, or field service is a plus. Logan Services describes itself as a family-owned company established in 1969, with a focus on employee development, internal advancement, and training. Its culture is based on PARTE Values: People First, Agile, Radical Ownership, Teamwork, and Excellence. Logan Services is an Equal Opportunity Employer committed to an inclusive environment.
Requirements
- Organized and able to manage multiple priorities at once.
- Strong communication skills and ability to work well with different teams.
- Quick thinking and problem-solving ability.
- Adaptable and comfortable adjusting plans as situations change.
- Detail-oriented, with a focus on accurate scheduling and follow-through.
- Dependable and committed to supporting the team.
- Comfortable using computer systems, scheduling software, and multiple communication platforms.
- Customer-focused and committed to creating a positive service experience.
- A team player who takes ownership and looks for solutions.
- Able to stay focused and professional in a fast-paced environment.
Nice To Haves
- Previous experience in dispatching, scheduling, customer service, logistics, operations coordination, or administration.
- Experience in HVAC, plumbing, home services, transportation, or field service.
Responsibilities
- Schedule HVAC and plumbing service appointments, repairs, maintenance visits, and return trips.
- Dispatch technicians based on availability, location, skill set, and customer needs.
- Monitor technician schedules and adjust routes throughout the day to maximize efficiency.
- Coordinate emergency and priority service calls.
- Communicate with technicians, Customer Service Representatives, managers, and other departments to keep everyone informed.
- Coordinate scheduling around parts availability and job requirements.
- Help keep customers informed about appointment updates and schedule changes.
- Maintain accurate scheduling and dispatch information using CRM and dispatch systems.
- Monitor daily workloads, anticipate scheduling challenges, and take action to address them.
- Support service goals while balancing technician productivity, operational efficiency, and customer satisfaction.
- Help technicians stay productive, informed, and supported throughout their day.
Benefits
- Competitive hourly pay
- Performance bonuses and profit sharing
- Medical, dental, and vision insurance
- Company-paid life and AD&D insurance
- Short- and long-term disability coverage
- 401(k) with 4% company match and Roth option
- PTO and paid sick time
- Paid training and ongoing development
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
