Dispatcher
About The Position
Logan Services is hiring a full-time, on-site Service Dispatcher in Cincinnati, Ohio, to coordinate HVAC and plumbing service operations. The dispatcher schedules appointments, assigns technicians, monitors workloads and routes, and adjusts plans as conditions change. The role supports technicians and customers while balancing productivity, operational efficiency, and customer satisfaction in a fast-paced environment. The dispatcher coordinates with technicians, Customer Service Representatives, managers, and other departments; considers parts availability and job requirements; communicates appointment changes to customers; and maintains accurate information in CRM and dispatch systems. Logan Services describes itself as a family-owned company that has served the region since 1969 and emphasizes employee development, internal promotion, training, and support.
Requirements
- Ability to organize and manage multiple priorities.
- Strong communication skills and ability to work with different teams.
- Quick thinking, problem-solving, and decision-making ability.
- Adaptability and comfort adjusting plans as situations change.
- Attention to detail, accurate scheduling, and follow-through.
- Dependability and commitment to supporting the team.
- Comfort using computer systems, scheduling software, and multiple communication platforms.
- Customer focus and commitment to a positive service experience.
- Teamwork, ownership, and a solutions-oriented approach.
- Ability to stay focused and professional in a fast-paced environment.
Nice To Haves
- Previous experience in dispatching, scheduling, customer service, logistics, operations coordination, or administration.
- Experience in HVAC, plumbing, home services, transportation, or field service.
Responsibilities
- Schedule HVAC and plumbing service appointments, repairs, maintenance visits, and return trips.
- Dispatch technicians according to availability, location, skill set, and customer needs.
- Monitor technician schedules and adjust routes throughout the day to maximize efficiency.
- Coordinate emergency and priority service calls.
- Communicate with technicians, Customer Service Representatives, managers, and other departments.
- Coordinate scheduling around parts availability and job requirements.
- Keep customers informed about appointment updates and schedule changes.
- Maintain accurate scheduling and dispatch information using CRM and dispatch systems.
- Monitor daily workloads, anticipate scheduling challenges, and take action to address them.
- Support service goals while balancing technician productivity, operational efficiency, and customer satisfaction.
- Help technicians stay productive, informed, and supported throughout the day.
Benefits
- Competitive hourly pay
- Performance bonuses and profit sharing
- Medical, dental, and vision insurance
- Company-paid life and AD&D insurance
- Short- and long-term disability coverage
- 401(k) with 4% company match and Roth option
- PTO and paid sick time
- Paid training and ongoing development
- Career growth opportunities
- Stable, family-owned company with a strong reputation
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
