Service Director | San Francisco Bay Area Regional Application
About The Position
This is a general application to build a pipeline of qualified Service Director candidates for future single-store openings at Swickard Auto Group. It is not for a specific open position, and applying does not guarantee an interview or immediate consideration. Qualified candidates may be contacted as positions become available. Service Director roles are single-store fixed operations leadership positions. The Director owns the fixed operations department—including service, parts, and body shop where applicable—as a unified P&L, and is accountable for its performance. The role drives customer satisfaction, absorption, effective labor rate, technician efficiency, and gross profit; develops service and parts managers; partners with the General Manager and variable operations leadership; and oversees manufacturer certification compliance, warranty administration, and OEM relationships. The Director also leads technician and service-advisor recruiting, retention, and development, and monitors key fixed-operations metrics. Swickard Auto Group is a hospitality company in the retail automotive industry, operating more than 40 dealerships across the West Coast, Alaska, and Hawaii. Its stated standard is to do right by guests, employees, and manufacturing partners. The organization provides centralized HR, legal, finance, marketing, and fixed-operations support, and describes opportunities for internal advancement as it grows.
Requirements
- At least 5 years of Service Manager or Service Director experience at a franchised dealership.
- Demonstrated absorption performance at or above 100%.
- Strong P&L fluency, including the ability to understand department financial drivers and act proactively.
- Demonstrated ability to develop service managers, advisors, and technicians.
- Prior DMS experience; examples include CDK, Reynolds & Reynolds, DealerSocket, Tekion, or equivalent.
- Valid driver's license with a clean driving record.
Nice To Haves
- Luxury or import brand fixed-operations leadership experience is strongly preferred; examples listed include Mercedes-Benz, BMW, Audi, Lexus, Toyota, Honda, Volvo, or comparable platforms.
Responsibilities
- Own the full fixed operations department—including service, parts, and body shop where applicable—as a unified P&L, with accountability for performance.
- Drive CSI, absorption, effective labor rate, technician efficiency, and gross profit to targets, and hold the leadership team accountable.
- Develop and coach service and parts managers, building leadership bench strength.
- Partner with the General Manager and variable operations leadership to align fixed-operations performance with overall business objectives.
- Oversee manufacturer certification compliance, warranty administration, and OEM relationship management.
- Lead recruiting, retention, and development of technicians and service advisors.
- Monitor and act on fixed-operations metrics, including absorption, hours per RO, effective labor rate, technician productivity, parts fill rate, and aged inventory.
Benefits
- Medical, dental, and vision insurance.
- Life insurance and supplemental coverage options.
- Paid time off and paid holidays.
- Executive-level visibility within a 40+ rooftop organization, with potential consideration for expanded operational leadership as the organization grows.
- Employee vehicle purchase and service discounts.
- Centralized HR, legal, finance, marketing, and fixed-operations support.
- Potential internal advancement to broader operational and platform leadership roles.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
