Service Director | Portland Area Regional Application
About The Position
Swickard Auto Group is accepting general applications to build a pipeline of qualified Service Director candidates for future single-store openings. This is not a posting for a specific open position; submitting an application does not guarantee an interview or immediate consideration. Qualified candidates will be contacted as positions become available. Service Director roles are single-store fixed operations leadership positions in markets including Portland, Seattle, the Bay Area, and Thousand Oaks. The role owns the fixed operations department—including service, parts, and body shop where applicable—as a unified P&L, with accountability for department performance. The Service Director works with service and parts managers, the General Manager, and variable operations leadership to meet business objectives, develop people, and maintain high operational standards. Swickard Auto Group describes itself as a hospitality company in the retail automotive space, operating more than 40 dealerships across the West Coast, Alaska, and Hawaii. Its stated standard is to do right by guests, employees, and manufacturing partners.
Requirements
- At least 5 years of Service Manager or Service Director experience at a franchised dealership.
- Demonstrated absorption performance at or above 100%.
- Strong P&L fluency, including the ability to understand department financials and act proactively on their drivers.
- A track record of developing service managers, advisors, and technicians.
- Prior DMS experience.
- Valid driver's license and clean driving record.
Nice To Haves
- Luxury or import brand fixed operations leadership experience; examples include Mercedes-Benz, BMW, Audi, Lexus, Toyota, Honda, and Volvo.
Responsibilities
- Own the full fixed operations department—including service, parts, and body shop where applicable—as a unified P&L and be accountable for performance.
- Drive CSI, absorption, effective labor rate, technician efficiency, and gross profit to targets, and hold the leadership team accountable.
- Develop service and parts managers through coaching and build leadership bench strength.
- Partner with the General Manager and variable operations leadership to align fixed operations performance with overall business objectives.
- Oversee manufacturer certification compliance, warranty administration, and OEM relationship management.
- Lead recruiting, retention, and development of technicians and service advisors.
- Monitor and act on fixed operations metrics, including absorption, hours per RO, effective labor rate, technician productivity, parts fill rate, and aged inventory.
Benefits
- Medical, dental, and vision insurance.
- Life insurance and supplemental coverage options.
- Paid time off and paid holidays.
- Executive-level visibility within an organization of more than 40 dealerships, with potential consideration for expanded operational leadership as the organization grows.
- Employee vehicle purchase and service discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
