Director, Application & Technical Service

Ralliant•Remote, OR

About The Position

The Director, Application & Technical Service will build and lead a unified technical organization supporting customers from application discovery through project conversion and installed-base support. The role brings Applications Support, Field Service, and future Regional FAEs together under one organization, strengthens technical selling, and creates a scalable model to win more projects while improving customer experience. The director will build the Regional FAE team, initially aligned to East, Central, and West, and establish operating models, engagement standards, service levels, KPIs, and cross-functional feedback loops. This leader will partner with Regional Sales Leaders on strategic accounts and major opportunities, develop technical capability across the commercial team, lead post-sale technical service, and shape the long-term technical organization and talent strategy as the business scales. Anderson-Negele is an instrumentation company providing hygienic instrumentation solutions for food, beverage, and life sciences processors. It has manufacturing facilities in the U.S. and Germany and sales and service offices in the U.S., Europe, China, India, and Brazil. The position is eligible for a bonus as part of the total compensation package.

Requirements

10+ years of experience in industrial automation, process instrumentation, hygienic processing, or a closely related technical market.
Demonstrated leadership of customer-facing application engineering, sales engineering, technical service, or similar teams.
Strong technical-commercial judgment and ability to connect customer processes and applications to revenue opportunities.
Experience working with distributors, system integrators, OEMs, and end users.
Track record of building teams, improving processes, and driving cross-functional change.
Strong executive communication, coaching, and talent-development skills.
Comfort operating as a working leader in a transformation environment.

Responsibilities

Lead and develop Application Support, Field Service / Technical Service, and Regional FAE capabilities under one operating model.
Hire and build the Regional FAE team, initially aligned to East, Central, and West, focused on high-value applications and project conversion.
Establish engagement and handoff models among Account Managers, Regional Sales Leaders, Application Support, FAEs, Field Service, Product, and Engineering.
Build a proactive applications organization that identifies customer process needs, pain points, applications, and sockets, and converts opportunities into specifications, trials, and wins.
Improve the commercial team's technical and application capability through coaching, field engagement, tools, and structured training.
Improve Application Support through qualification, escalation, and lead-routing standards and measurable service levels.
Lead Field Service / Technical Service, focusing on response, resolution, first-time fix, recurring issue reduction, and customer satisfaction.
Create a feedback loop from field and application issues into Product, Quality, Operations, and Engineering.
Partner with Regional Sales Leaders on strategic and focus accounts, major opportunities, competitive conversions, and resource prioritization.
Define KPIs and operating cadence for applications and technical services, including project influence, conversion, response time, resolution, utilization, and customer outcomes.
Help shape the long-term technical organization and talent strategy as the business scales.