Sr Technical Application Engineer

Border States•Fargo, ND

About The Position

The Senior Technical Application Engineer leads day-to-day efforts to promote sales, secure orders, and provide quality customer service focused on Siemens Medium Voltage (MV) solutions. The role provides proactive product and system application support to customers and branches, evaluates products, recommends stock levels, assists with field troubleshooting and projects, supports customer training, and conducts product application assessments. The position is responsible for a Center of Excellence and for developing internal and external training strategies in one or more focus areas. It supports the growth and positioning of Siemens MV solutions through Border States by creating demand, influencing product specifications, and building technical relationships with utilities, engineering procurement and construction firms, consultants, customers, and other utility-market stakeholders. The role also provides technical product support, leads training and demonstrations, resolves complex product-technology issues, and contributes to product evaluations, inventory and pricing input, and related business processes. The position may be located in Fargo, North Dakota; Pewaukee, Wisconsin; or Greenville, South Carolina. The listed pay range is $98,000–$145,000. Individual compensation depends on job-related skills and qualifications, education, relevant experience, work location, internal equity, and position responsibilities. The role involves frequent travel and includes continuous exposure to adverse weather and temperature conditions. Border States is a 100% employee-owned company and offers a competitive benefits package.

Requirements

Bachelor’s degree in a technical or engineering field, or equivalent experience.
At least 5 years of experience with technical and business aspects of the focus area.
Excellent customer service skills, including competence, accuracy, responsiveness, and engagement.
Ability to effectively plan, organize, and present.
Strong attention to detail and organizational skills.

Nice To Haves

At least 5 years of experience in the Siemens MV solutions portfolio.
Experience working with electric utilities, engineering procurement and construction firms, or power distribution systems.
Knowledge and technical competence in electrical utility distribution and transmission systems.
Working knowledge of Microsoft Windows, Microsoft Office (Excel, Access, and PowerPoint), the internet, email, and SAP software.
Excellent interpersonal, written, verbal communication, and customer service skills.

Responsibilities

Lead day-to-day efforts to promote sales, secure orders, and provide customer service for Siemens MV solutions.
Take responsibility for a Center of Excellence based on the assigned area of focus.
Develop internal and external training strategies for one or more focus areas.
Mentor new hires and help coworkers learn the position.
Provide specialized technical product support to branches and customers, and deliver responsive service that meets or exceeds customer expectations.
Support planning and sales of Border States technical products and services and promote agency and distribution lines.
Support growth of the Siemens MV solutions portfolio by creating demand, influencing product specifications, and positioning Border States as the distributor.
Participate in technically complex discussions about product specifications with consultants, customers, and employees.
Follow up with customers on quotations, technical inquiries, and other requests.
Maintain ongoing contact with customers’ engineering staff and consultants and build technical relationships with utilities, engineering procurement and construction firms, and other utility-market stakeholders.
Maintain in-depth knowledge of assigned product areas and working knowledge of Siemens MV products and applications, including reclosing devices, distribution and substation switches, fuse-saving devices, protective relays, and distribution automation solutions.
Resolve complex product-technology issues and assist sales engineers and customers as needed.
Enter TCCM cost-savings documentation relevant to the assigned customer base.
Lead training on new and existing technical product lines and applications in specified product areas.
Conduct product demonstrations and application-focused presentations for customers, consultants, sales teams, and internal stakeholders.
Provide field troubleshooting assistance, training, and information or documentation support.
Conduct product application assessments, including TCCM savings, duplicate-item elimination, material consolidation, alternatives to materials, equipment, methods and practices, and applicable regional, industry, and national standards.
Perform product updates and new product launches for branches and customers as required.
Attend and assist with trade shows and training programs as needed.
Provide technical training and presentations for Border States personnel and external customers.
Keep existing product demonstrations in functional condition.
Provide input to pricing and purchasing departments on product evaluations and code descriptions, inventory management, pricing developments, and related functions.
Use relevant SAP processes to support order entry and management.