Service Director | Thousand Oaks Area Regional Application
About The Position
This is a general application for a future single-store Service Director opening at Swickard Auto Group, not a posting for a specific open position. Applying does not guarantee an interview or immediate consideration; qualified candidates will be contacted individually as roles become available. Opportunities may arise in Portland, Seattle, the Bay Area, or Thousand Oaks. Service Director roles are fixed operations leadership positions with responsibility for the service, parts, and body shop departments where applicable, managed as a unified P&L. The director drives department performance, develops managers and frontline talent, partners with store leadership, oversees manufacturer and warranty requirements, and monitors key fixed operations metrics. Swickard Auto Group is a hospitality company in retail automotive, operating more than 40 dealerships across the West Coast, Alaska, and Hawaii. The organization provides centralized HR, legal, finance, marketing, and fixed operations resources. It promotes from within and describes its HEART values as Honor, Engage, Anticipate, Respond, and Thank.
Requirements
- At least 5 years of Service Manager or Service Director experience at a franchised dealership.
- Demonstrated absorption performance at or above 100%.
- Strong P&L fluency, including the ability to understand department financials and act proactively on their drivers.
- Demonstrated ability to develop service managers, advisors, and technicians.
- Prior DMS experience.
- Valid driver's license and clean driving record.
Nice To Haves
- Luxury or import brand fixed operations leadership experience; examples include Mercedes-Benz, BMW, Audi, Lexus, Toyota, Honda, Volvo, or comparable platforms.
Responsibilities
- Own the full fixed operations department—including service, parts, and body shop where applicable—as a unified P&L, with accountability for performance.
- Drive CSI, absorption, effective labor rate, technician efficiency, and gross profit to targets, and hold the leadership team accountable for results.
- Develop service and parts managers through coaching and build leadership bench strength.
- Partner with the General Manager and variable operations leadership to align fixed operations performance with overall business objectives.
- Oversee manufacturer certification compliance, warranty administration, and OEM relationship management.
- Lead recruiting, retention, and development of technicians and service advisors.
- Monitor and act on fixed operations metrics, including absorption, hours per RO, effective labor rate, technician productivity, parts fill rate, and aged inventory.
Benefits
- Medical, dental, and vision insurance.
- Life insurance and supplemental coverage options.
- Paid time off and paid holidays.
- Executive-level visibility within an organization of more than 40 dealerships, with consideration for expanded operational leadership as the organization grows.
- Employee vehicle purchase and service discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
