Service Department Appointment Coordinator

Holiday Automotive • Fond du Lac, WI

152d

About The Position

The Appointment Coordinator schedules vehicle service appointments by responding to customer phone calls, emails, text messages, and internet inquiries. The role uses customer relationship management and lead-handling software to manage inquiries, update customer files, and schedule appointments. This is a weekday position in a fast-paced, process-oriented environment.

Requirements

• Strong phone skills.
• Time management, multitasking, and effective task prioritization.
• Self-motivated, goal-oriented, and structured approach to work.
• Proficiency with Microsoft Office Suite.
• Ability to learn new software quickly.

Responsibilities

• Answer and effectively handle phone appointment requests with a caring and friendly tone.
• Respond to internet inquiries about vehicle service and maintenance to coordinate customer appointments.
• Interact professionally with colleagues and service personnel to resolve customer concerns.
• Use customers’ preferred communication methods to transfer trust to the service team.
• Oversee the flow of inquiries, update customer files, and schedule appointments using CRM and lead-handling software.

Benefits

• Accelerated paid time off (PTO) schedule.
• Medical, dental, and vision insurance options.
• 401(k) program with company contribution.
• Health savings account with company contribution.
• Flexible spending options.
• Life and disability insurance options.
• Accident, critical illness, and hospital indemnity insurance options.
• Employee discounts on vehicles, services, parts, and accessories.
• Ongoing training and education.
• Professional respect from a caring, innovative leadership team.
• Occasional Gillie Cookies and other treats.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed