Service Delivery Supervisor - Onsite (FL)

Datavant•Miami Beach, FL

1d•Onsite

About The Position

Datavant is hiring a Service Delivery Supervisor to lead service delivery at a client location in Miami Beach, Florida. The role supports a high-volume healthcare records operation, including processing medical record requests, responding to calls from patients, insurance companies, and attorneys about request status, and documenting information across multiple platforms. The supervisor leads and develops a team, oversees audit requests and escalations, reviews data, and works with client and location leadership to address complex issues and changing operational needs. The position is onsite and full-time, Monday through Friday, 8:00 a.m. to 4:30 p.m. EST. The role is not eligible for employment sponsorship. Post-offer health screenings and proof of or completion of certain vaccinations may be required by clients; exemption requests are reviewed case by case.

Requirements

1–2 years of health information-related experience.
Well-versed in HIPAA standards.
Ability to support clients and the team both onsite and remotely.
Ability to present to leadership, clients, and the team via video or in person.
Solution-oriented and forward-thinking.
Detail- and quality-oriented, particularly regarding accurate and compliant medical record information.
Knowledge of Power BI and MS Office.
Comfort working in a high-volume production environment.

Nice To Haves

EMR experience with EPIC or Cerner.
Previous production- or metric-based work experience.
Team-building experience and experience elevating individuals’ careers.

Responsibilities

Lead, train, and motivate a growing team.
Communicate and collaborate with leadership on issues, opportunities, and challenges.
Lead the audit team that receives requests from payors.
Review data and provide solutions for clients and leadership.
Bring forward ideas, process improvement suggestions, and feedback to internal stakeholders.
Manage requests from the client’s Risk Management Team.
Lead client locations and plan for fluctuating needs.
Oversee escalation calls from centralized call centers.
Participate in project teams and committees to advance operational strategies and initiatives.
Coordinate with location and client management on complex issues while building strong relationships.
Process medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical status.
Document information in multiple platforms.