Service Delivery Supervisor

Datavant•Maitland, FL

20h•Onsite

About The Position

Datavant is seeking a Service Delivery Supervisor to lead a team supporting healthcare data operations at client locations in Maitland, Florida. This full-time, on-site role is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. The position involves working in a high-volume production environment, processing medical record requests, responding to status inquiries, and documenting information across multiple platforms using two computer monitors. The supervisor will manage client requests, oversee escalations, coordinate with client and location management, and advance operational strategies and initiatives. The role requires collaboration with leadership, clients, and team members, as well as the ability to support clients and employees both on-site and remotely. The role requires 1–2 years of health information-related experience and familiarity with HIPAA standards. Datavant lists health, vision, and dental insurance, paid time off, a 401(k) savings plan, and tuition assistance among the benefits. Post-offer health screenings and vaccination proof or completion may be required by clients; exemption requests are reviewed case by case, subject to applicable state rules. This position is not eligible for employment sponsorship.

Requirements

1–2 years of health information-related experience.
Well-versed in HIPAA standards.
Ability to support clients and the team while working both on-site and remotely.
Ability to present to leadership, clients, and the team by video or in person.
Solution-oriented and forward-thinking approach.
Attention to detail and quality in providing accurate, compliant medical-record information.
Comfort working in a high-volume production environment.
Power BI and Microsoft Office skills.
Ability to work Monday through Friday, 8:00 a.m. to 4:30 p.m. EST, at multiple locations in Maitland, Florida.

Nice To Haves

Electronic medical record experience with EPIC or Cerner.
Previous production- or metric-based work experience.
Team-building experience and a track record of helping individuals advance their careers.

Responsibilities

Lead, train, and motivate a growing team.
Communicate and collaborate with leadership about issues, opportunities, and challenges.
Lead the audit team that receives requests from payors; review data and provide solutions for clients and leadership.
Bring ideas, process-improvement suggestions, and feedback to internal stakeholders.
Manage requests received from the client's Risk Management Team.
Lead client locations and plan for fluctuating needs.
Oversee escalation calls from centralized call centers.
Participate in project teams and committees to advance operational strategies and initiatives.
Coordinate with location and client management on complex issues while building strong relationships.
Process medical record requests and take calls from patients, insurance companies, and attorneys to provide medical status.
Document information in multiple platforms.