Service Delivery Supervisor

Datavant•Maitland, FL

1d•Onsite

About The Position

Datavant is hiring a Service Delivery Supervisor to lead service delivery at a client location in Maitland, Florida. The role is performed onsite in a high-volume production environment and includes leading and motivating a team, managing requests from client teams, overseeing escalations, reviewing data, and providing solutions to clients and leadership. The supervisor also collaborates with location and client management, supports operational strategies and initiatives, and identifies opportunities for process improvement. The position involves processing medical record requests, including taking calls from patients, insurance companies, and attorneys to provide medical status, and documenting information in multiple platforms using two computer monitors. The supervisor leads an audit team receiving requests from payors and manages requests from the client’s Risk Management Team. The role requires supporting clients and the team both onsite and remotely, and building strong relationships while addressing complex issues. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. EST. Datavant notes that many clients require post-offer health screenings and proof of or completion of vaccinations; exemption requests are reviewed case by case. This position is not eligible for employment sponsorship.

Requirements

1–2 years of health information-related experience.
Knowledge of HIPAA standards.
Ability to present to leadership, clients, and the team by video or in person.
A service-oriented leadership philosophy.
Ability to support clients and the team both onsite and remotely.
Solution-oriented and forward-thinking approach.
Attention to detail and quality in providing accurate, compliant medical-record information.
Power BI and MS Office skills.

Nice To Haves

Experience with EMR systems such as EPIC or Cerner.
Previous production- or metric-based work experience.
Team-building experience and experience helping individuals advance their careers.

Responsibilities

Lead, train, and motivate a growing team.
Communicate and collaborate with leadership on issues, opportunities, and challenges.
Lead the audit team that receives requests from payors.
Review data and provide solutions to clients and leadership.
Manage requests coming from the client’s Risk Management Team.
Lead client locations and plan for fluctuating needs.
Oversee escalation calls from centralized call centers.
Participate in project teams and committees to advance operational strategies and initiatives.
Coordinate with location and client management on complex issues while building strong relationships.
Process medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical status.
Document information in multiple platforms.