Service Delivery Supervisor - Onsite (FL)

Datavant•Miami Beach, FL

21h•Onsite

About The Position

Datavant is hiring a full-time, onsite Service Delivery Supervisor at its Miami Beach, Florida location. The role leads and supports a growing team in a high-volume healthcare information production environment. Work includes managing client requests, reviewing data, overseeing escalations, coordinating with client and location management, and identifying operational improvements. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. EST. The position requires supporting clients and team members both onsite and remotely, maintaining accurate and compliant medical-record information, and communicating with leadership, clients, and staff. The role is not eligible for employment sponsorship. Some client locations require post-offer health screenings and proof of or completion of vaccinations; exemption requests are reviewed case by case.

Requirements

1–2 years of health information-related experience.
Well-versed in HIPAA standards.
Leadership philosophy focused on serving others.
Ability to support clients and the team both onsite and remotely.
Ability to present to leadership, clients, and the team via video or in person.
Solution-oriented and forward-thinking.
Detail- and quality-oriented, particularly regarding accurate and compliant medical-record information.
Power BI and Microsoft Office skills.

Nice To Haves

EMR experience with EPIC or Cerner.
Previous production- or metric-based work experience.
Team-building experience and a record of elevating individuals’ careers.

Responsibilities

Lead, train, and motivate a growing team.
Communicate and collaborate with leadership about issues, opportunities, and challenges.
Lead the audit team that receives requests from payors.
Review data and provide solutions for clients and leadership.
Bring forward ideas, process-improvement suggestions, and feedback to internal stakeholders.
Manage requests coming from the client's Risk Management Team.
Lead client locations and plan for fluctuating needs.
Oversee escalation calls from centralized call centers.
Participate in project teams and committees to advance operational strategies and initiatives.
Coordinate with location and client management on complex issues while building strong relationships.
Support clients and team members working both onsite and remotely.
Present to leadership, clients, and the team via video or in person.
Ensure medical-record information is accurate and compliant.