Service Delivery Supervisor

Datavant•Charlottesville, VA

8h•Onsite

About The Position

The Service Delivery Supervisor leads a team supporting healthcare record-request operations at a client location in Charlottesville, Virginia. The role includes leading an audit team that receives requests from payors, managing requests from the client’s Risk Management Team, overseeing escalations from centralized call centers, and coordinating with client and location management on complex issues. The supervisor also helps plan for fluctuating client needs, supports operational strategies and initiatives, and builds strong relationships with clients and leadership. The position is full-time, Monday through Friday, 8:00 a.m.–4:30 p.m. EST, and is performed at the stated location. The work involves a high-volume production environment, including processing medical-record requests, taking calls from patients, insurance companies, and attorneys to provide medical status, and documenting information across multiple platforms using two computer monitors. The role also calls for training and motivating the team, communicating issues and opportunities to leadership, and contributing process-improvement ideas. The estimated base pay range is $21.25–$27.13 per hour. The role is not eligible for employment sponsorship. Some clients may require post-offer health screenings and vaccination proof or completion, subject to review of exemption requests as described in the posting.

Requirements

1–2 years of health information-related experience.
Well-versed in HIPAA standards.
Ability to support clients and the team both on-site and remotely.
Ability to present to leadership, clients, and the team in person or by video.
Solution-oriented and forward-thinking.
Detail- and quality-oriented, with a focus on accurate and compliant medical-record information.
Comfortable working in a high-volume production environment.

Nice To Haves

Experience with EMR systems such as EPIC or Cerner.
Previous production- or metric-based work experience.
Team-building experience and experience helping individuals advance their careers.
Power BI and MS Office skills.

Responsibilities

Lead, train, and motivate a growing team.
Communicate and collaborate with leadership regarding issues, opportunities, and challenges.
Lead the audit team that receives requests from payors; review data and provide solutions for clients and leadership.
Manage requests received from the client’s Risk Management Team.
Lead client locations and plan for fluctuating needs.
Oversee escalation calls from centralized call centers.
Participate in project teams and committees to advance operational strategies and initiatives.
Coordinate with location and client management on complex issues while building strong relationships.
Process medical-record requests, take calls from patients, insurance companies, and attorneys to provide medical status, and document information across multiple platforms.
Offer process-improvement suggestions and feedback to internal stakeholders.