Delivery Supervisor

Johnson Brothers•San Antonio, TX

About The Position

The Delivery Supervisor is a hands-on leader responsible for coordinating delivery operations, including routing collaboration, driver performance, and fleet readiness. The role manages a team of drivers and ensures safety, regulatory compliance, and excellent customer service while promoting collaboration across departments. Working closely with routing, warehouse, and sales teams, the supervisor resolves issues and supports efficient delivery schedules. The position calls for a leader who develops talent, leads by example, and drives operational excellence. The Delivery Supervisor helps ensure products reach customers safely, on time, and in excellent condition. By leading the delivery team and maintaining fleet readiness, the role contributes directly to customer satisfaction and operational success.

Requirements

At least 3 years of experience in delivery operations or transportation supervision.
Strong knowledge of DOT regulations and safety compliance.
Familiarity with routing software and GPS tracking systems.
Computer proficiency with Microsoft Suite.
Excellent leadership, communication, and problem-solving skills.
Ability to work flexible hours to support delivery schedules.

Nice To Haves

RoadNet routing software experience.
AS400 experience.

Responsibilities

Hire, train, and manage delivery drivers, supporting engagement and accountability.
Hold weekly team meetings to communicate updates and priorities.
Manage onboarding and ensure completion of required training and certifications.
Support driver retention through engagement and development, including ride-alongs and work-withs to coach and support drivers.
Monitor daily routes and provide feedback to routing to support optimization.
Ensure drivers follow planned routes and communicate in a timely manner.
Collaborate with warehouse and sales teams to resolve loading and delivery issues.
Interface with customers to resolve discrepancies and maintain strong relationships.
Ensure completion of DVIRs and compliance with JJ Keller documentation.
Track and address safety concerns, including harsh driving and speeding, and promote compliance with company safety standards and DOT regulations.
Oversee preventive maintenance schedules and communicate truck status.
Inspect vehicles for cleanliness, proper signage, and operational safety.
Identify and address fleet performance issues such as excessive idling.
Own delivery performance, promoting accuracy, timeliness, and customer satisfaction across routes.
Communicate clearly and promptly with drivers, dispatch, and cross-functional partners.
Adapt to changing schedules, customer needs, and operational challenges, while building collaborative relationships with internal teams and external customers.