Service Delivery Supervisor

Datavant•Charlottesville, VA

1d•$21 - $27•Onsite

About The Position

The Service Delivery Supervisor leads service delivery and operational activities at a client location in Charlottesville, Virginia. The role oversees audit requests from payors, requests from the client’s Risk Management Team, and escalation calls from centralized call centers. The supervisor reviews data, develops solutions for clients and leadership, and coordinates with client and location management on complex issues while building strong relationships. This full-time role is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. EST, and is performed at one location. The work involves a high-volume production environment, processing medical-record requests and documenting information across multiple platforms using two monitors. The supervisor leads, trains, and motivates a team; communicates issues and opportunities to leadership; and contributes to projects, committees, and process-improvement initiatives. The estimated base pay is $21.25–$27.13 per hour. The position is not eligible for employment sponsorship. Some client sites may require post-offer health screenings and proof of or completion of vaccinations, subject to applicable exemption review.

Requirements

One to two years of health information-related experience.
Knowledge of HIPAA standards.
Ability to support clients and the team while working both on-site and remotely.
Ability to present to leadership, clients, and the team in person or by video.
Solution-oriented and forward-thinking approach.
Detail- and quality-oriented approach to accurate, compliant medical-record information.
Power BI and Microsoft Office skills.
Ability to work in a high-volume production environment.

Nice To Haves

Experience with EMR systems such as EPIC or Cerner.
Previous production- or metric-based work experience.
Team-building experience and a record of helping individuals advance their careers.

Responsibilities

Lead, train, and motivate a growing team.
Communicate and collaborate with leadership about issues, opportunities, and challenges.
Lead the audit team that receives requests from payors.
Review data and provide solutions for clients and leadership.
Bring ideas, process-improvement suggestions, and feedback to internal stakeholders.
Manage requests received from the client’s Risk Management Team.
Lead client locations and plan for fluctuating needs.
Oversee escalation calls from centralized call centers.
Participate in project teams and committees to advance operational strategies and initiatives.
Coordinate with location and client management on complex issues while building strong relationships.
Process medical-record requests by taking calls from patients, insurance companies, and attorneys to provide medical status.
Document information in multiple platforms.