Service Delivery Manager-STR/ENT

T-Mobile USA•Parsippany, NY

1d•$95,400 - $172,000

About The Position

The Service Delivery Manager – STR/ENT at T-Mobile oversees complex B2B service deliveries for large customers. The role manages deployment and activation of telecommunications products and services, maintaining delivery control through coordinated execution and proactive risk management. It identifies and escalates execution risks to protect service stability and customer confidence, and works with internal teams, vendors, and customer stakeholders to support seamless delivery and transition to support teams. The position also monitors delivery metrics and contributes to continuous improvement and operational excellence. The role requires a bachelor’s degree in Business Administration, Information Technology, Telecommunications, or a related field. A master’s or advanced degree in Business Administration, Project Management, or a related field is preferred. Required experience includes 4–7 years managing complex B2B service delivery projects for large enterprise customers, 4–7 years leading cross-functional teams and coordinating with stakeholders, vendors, and customers, and 2–4 years identifying, assessing, and escalating operational risks. Candidates must be at least 18 and legally authorized to work in the United States. Travel is required, up to 30%; the position is not DOT-regulated or safety-sensitive. The national base pay range is $95,400–$172,000, with total target cash earnings of $109,710–$197,800. Actual compensation varies based on factors including work location, qualifications, and experience. T-Mobile offers eligible employees a broad benefits package and opportunities for career growth.

Requirements

Bachelor’s degree in Business Administration, Information Technology, Telecommunications, or a related field.
4–7 years managing complex B2B service delivery projects for large enterprise customers, including telecommunications product and service deployment and activation.
4–7 years leading cross-functional teams and collaborating with internal stakeholders, vendors, and customers to ensure service execution and transition.
2–4 years identifying, assessing, and escalating operational risks in service delivery environments.
Required project management skills for planning, coordinating, and executing complex B2B service deliveries.
Comprehensive understanding of wireless and telecommunications products, technologies, and service delivery processes.
Ability to identify, assess, and escalate execution risks.
Ability to collaborate with internal teams, vendors, and customer stakeholders.
Commitment to customer satisfaction and confidence throughout the service delivery lifecycle.
Strong verbal and written communication skills.
Attention to detail, disciplined coordination, and thorough documentation.
Ability to apply structured delivery practices and strategic approaches to operational excellence.
Skill in identifying service delivery and operational efficiency improvements.
At least 18 years of age.
Legally authorized to work in the United States.
Willingness to travel up to 30%.

Nice To Haves

Master’s or advanced degree in Business Administration, Project Management, or a related field.

Responsibilities

Oversee day-to-day execution of complex B2B service deliveries for large customers, ensuring performance meets financial and operational standards.
Manage deployment and activation of telecommunications products and services through disciplined coordination and proactive risk management.
Identify and escalate execution risks to protect service stability and customer confidence.
Collaborate with internal teams, vendors, and customer stakeholders to ensure seamless execution and transition to support teams.
Implement structured delivery practices that support reliable service and operational excellence.
Monitor and report key delivery metrics for alignment with organizational standards and customer expectations.
Analyze delivery outcomes and recommend process enhancements as part of continuous improvement initiatives.

Benefits

Annual stock grant and employee stock purchase plan.
401(k) and access to free, year-round money coaches.
Annual bonus or periodic sales incentive or bonus, depending on role and eligibility.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.