Service Delivery Manager-STR/ENT

T-Mobile • Parsippany, NJ

3d • $95,400 - $172,000

About The Position

The Service Delivery Manager – STR/ENT at T-Mobile oversees day-to-day execution of complex B2B service deliveries for large customers, ensuring delivery performance meets financial and operational standards. The role manages deployment and activation of telecommunications products and services through disciplined coordination and proactive risk management. It identifies and escalates execution risks to protect service stability and customer confidence, and works with internal teams, vendors, and customer stakeholders to execute delivery and transition services to support teams. The position also monitors delivery metrics and supports continuous improvement through analysis of outcomes and recommendations for process enhancements.

Travel is required, up to 30%. The role is not DOT-regulated and is not safety-sensitive. Candidates must be at least 18 years old and legally authorized to work in the United States.

The total target cash earnings opportunity is $109,710–$197,800, including base salary and annual incentive opportunity. The national base pay range is $95,400–$172,000; actual compensation varies by location, qualifications, and experience. Eligible employees may receive annual bonuses or other incentives based on role and performance.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, Telecommunications, or a related field.
• 4–7 years managing complex B2B service delivery projects for large enterprise customers, including deployment and activation of telecommunications products and services.
• 4–7 years leading cross-functional teams and collaborating with internal stakeholders, vendors, and customers to ensure service execution and transition.
• 2–4 years identifying, assessing, and escalating operational risks in service delivery environments.
• Ability to plan, coordinate, and execute complex B2B service deliveries and telecommunications product deployments and activations.
• Comprehensive understanding of wireless and telecommunications products, technologies, and service delivery processes.
• Skill in proactively identifying, assessing, and escalating execution risks.
• Ability to collaborate effectively with internal teams, vendors, and customer stakeholders.
• Commitment to maintaining customer satisfaction and confidence throughout the service delivery lifecycle.
• Strong verbal and written communication skills.
• Ability to maintain control of delivery processes through disciplined coordination and thorough documentation.
• Capacity to use structured delivery practices and strategic approaches to drive operational excellence.
• Skill in identifying opportunities to improve service delivery practices and operational efficiency.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Master’s or advanced degree in Business Administration, Project Management, or a related field.

Responsibilities

• Oversee day-to-day execution of complex B2B service deliveries for large customers, ensuring delivery performance meets financial and operational standards.
• Manage deployment and activation of telecommunications products and services through disciplined coordination and proactive risk management.
• Identify, assess, and escalate execution risks to safeguard service stability and customer confidence.
• Collaborate with internal teams, vendors, and customer stakeholders to ensure seamless execution and transition to support teams.
• Apply structured delivery practices to support reliable service and operational excellence in high-impact environments.
• Monitor and report key delivery metrics to ensure alignment with organizational standards and customer expectations.
• Analyze delivery outcomes and recommend process enhancements to support continuous improvement.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary accidental death and dismemberment coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Annual bonus or periodic sales incentive or bonus, depending on role and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level