Customer Service Manager - ENT

Indotronix International Corporation • Charlotte, NC

10d • Onsite

About The Position

Carrier is hiring a Customer Service Manager – ENT (Order Manager) in Charlotte, North Carolina. This is a fully onsite role with a standard Monday-to-Friday workday. The position is the primary point of contact for distributor and direct sales office order management, overseeing the customer order lifecycle from initiation through delivery. The manager works closely with factory operations and cross-functional teams and contributes to continuous improvement and customer satisfaction. The posting notes potential career advancement and relocation opportunities.

Requirements

• High school diploma or GED.
• At least 3 years of experience in customer service or order management.
• Strong interpersonal, analytical, and communication skills.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Ability to manage multiple priorities with keen attention to detail.
• Demonstrated sense of urgency, initiative, and ownership.
• Ability to work collaboratively in a fast-paced environment.

Nice To Haves

• Bachelor’s degree in Business, Supply Chain, or a related field.
• Background in HVAC, construction, or factory-based customer service.
• Proficiency with SAP, Salesforce, and CRM tools.
• Experience with order systems, scheduling, and warehousing.

Responsibilities

• Manage distributor and direct sales office orders from initiation to delivery, ensuring accuracy and timeliness.
• Serve as the first point of contact for order status, changes, and delivery inquiries.
• Collaborate daily with factory schedulers, planners, supply chain, and logistics to drive order fulfillment.
• Represent the Voice of the Customer, resolve escalations, and coordinate communications between teams.
• Build and maintain relationships with internal and external stakeholders, including manufacturing, marketing, and distribution centers.
• Track and improve response times and the quality of customer interactions.
• Analyze customer service trends and recommend operational enhancements.
• Document and resolve customer issues, directing queries to the appropriate departments.
• Support projects and initiatives focused on customer service and order management excellence.

Benefits

• Opportunities for career growth and internal mobility.
• Fast-paced, professional work environment.
• Exposure to cross-functional teams and high-impact projects.
• Supportive culture with a focus on continuous improvement.
• Open to relocation for future advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED