Customer Service Rep| Surgery ENT| Full Time| Days

UF Health•Jacksonville, FL

About The Position

Performs clerical functions to meet the needs of patients, providers, and the organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department or practice. The role supports medical-record maintenance, patient registration and scheduling, communications, electronic medical record data entry, cashiering, and coordination of patient care. Additional duties may vary and may be assigned as needed.

Requirements

High school diploma or GED required at time of hire.
Two years of data-entry experience preferred.
One year of clerical or customer-service experience, ideally in a healthcare-related industry, preferred.
Experience with third-party payors and computers for entering data and reviewing patient demographic information.

Nice To Haves

Two years of data-entry experience.
One year of clerical or customer-service experience, ideally in a healthcare-related industry.

Responsibilities

Prepare and maintain medical records in accordance with established guidelines.
Conduct accurate registration interviews and enter data for new patient appointments; keep information current for established patients across assigned provider specialties.
Maintain patient scheduling functions and set appointments according to established guidelines.
Receive and direct electronic, in-person, and telephone messages to appropriate personnel.
Contact other departments, physicians, patients, and outside organizations as needed for departmental or practice operations.
Enter patient dispositions, diagnostic codes, patient orders, charges, and payments in the electronic medical record as defined.
Perform cashiering for co-payments and other patient payments or collections; perform routine clerical duties as needed.
Provide excellent customer service to patients, families, representatives, and other members of the treatment team.
Participate as an active care team member in coordinating patient care.
Perform additional duties as assigned.