Full-Time Customer Service Rep

Staples Enterprises•Alden, MN

About The Position

The Customer Service Representative provides positive, courteous service to customers by operating the cash register and electronic scanner, itemizing purchases, receiving payments, and helping bag purchases. The role supports efficient store operations during assigned shifts while following company policies and procedures and contributing to store profitability and customer satisfaction. The position reports to and receives direction from the Store Manager and Assistant Manager. The representative handles transactions and cash management, assists with training, resolves or escalates customer concerns, supports sales, completes required paperwork and transaction logs, and reports equipment problems. The role also includes food-handling procedures, stocking and maintaining merchandise areas, keeping all parts of the store clean and presentable, following opening and closing procedures, complying with applicable regulations, protecting store assets, and attending required training.

Requirements

High school diploma or GED preferred.
Excellent customer service skills.
Strong communication skills.
Ability to read and follow written instructions.
Ability to work in a fast-paced environment.
Ability to lift up to 50 pounds and to push, pull, reach, bend, and walk.
Ability to manage and prioritize multiple activities simultaneously.
Ability to stand for several hours at a time.
Availability to work days, evenings, weekends, and holidays.
Ability to work with raw, frozen, and cooked food products, where applicable.
Ability to work with nuts and other allergens.
Strong attention to detail and problem-solving skills.

Nice To Haves

High school diploma or GED.

Responsibilities

Greet customers and promote outstanding customer service to guests and associates.
Handle cash accurately, accept payments, and provide correct change.
Assist in training new hires and provide guidance and coaching when needed.
Open and close registers, prepare deposits, and reconcile cash drawers.
Address customer complaints and resolve them promptly or escalate them to management as appropriate.
Drive sales through effective communication with customers.
Complete required paperwork and maintain transaction logs as necessary.
Inform a supervisor about equipment breakdowns or needed adjustments.
Follow appropriate food-handling procedures.
Work with visual marketing to keep shelves and racks stocked, clean, and neat.
Maintain the upkeep and appearance of all store areas, including restrooms and the storefront.
Follow daily, opening, and closing procedures; ensure transactions are correct and note or correct mistakes.
Adhere to applicable City, County, and State regulations, policies, laws, and ordinances.
Protect store assets by following security processes, checking identification when appropriate, and remaining alert to customer behavior.
Support the company’s corporate image and reputation through ethical conduct, confidentiality, and customer service.
Pursue continuous improvement through self-development and educational training, and attend training required by law and the Company.