Customer Service Rep Deli 271 - Full Time

The Spinx Company•Orangeburg, SC

About The Position

The Customer Service Representative (CSR) at The Spinx Company works as part of a team to provide friendly, accurate customer service and handle financial transactions while creating a welcoming environment. The role supports company policies, core values, and operational priorities. It includes cross-training in retail and food service duties and helping ensure store safety, food safety and sanitation, and food quality meet company standards. CSRs maintain clean, organized work areas and store facilities, protect company cash and inventory, follow age-restricted sales and cash-handling procedures, and support merchandising, pricing, food service, and administrative requirements. They may also assist customers at self-checkout. The role requires availability for a variety of shifts, including nights, weekends, and holidays, and may involve periodic company-sponsored training.

Requirements

Availability to work a variety of shifts, including nights, weekends, and holidays.
Ability to perform each essential duty satisfactorily, with reasonable accommodations where applicable.
Ability to effectively present information to customers, associates, and management; respond to common inquiries or complaints; and read, analyze, and interpret financial reports and legal documents.
Ability to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to stand, walk, use hands and fingers, handle or feel objects, use tools or controls, reach, talk, and hear; frequent sitting, climbing or balancing, stooping, kneeling, crouching or crawling, tasting, or smelling may also be required.
Ability to perform cleaning and stocking duties, work around hot cooking equipment and grease, and tolerate gasoline fumes and cleaning products.
Ability to regularly lift or move up to 10 pounds, occasionally up to 25 pounds, and occasionally up to 50 pounds.
Vision abilities including close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Report for scheduled shifts on time and in proper uniform, maintaining a clean, professional appearance and following the Personal Appearance Policy.
Cross-train and become proficient in retail and food service responsibilities associated with the CSR role.
Follow safety policies and procedures; report accidents, unsafe conditions, and hazards to the Store Safety Coordinator or General Manager.
Provide fast, friendly, and accurate customer service, and promptly report customer issues or special requests to management.
Maintain an organized work area, clean and stocked sales floor, and spotless restrooms; clean the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and accountability procedures.
Follow company policies and applicable local, state, and federal rules for age-restricted sales, including checking valid identification as required.
Help ensure compliance with merchandising, pricing, food service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline.
Where self-checkout is available, assist customers and help expedite the line.
Participate periodically in company-sponsored training classes as required or expected.