Customer Service Rep Deli 263 - Full Time

The Spinx Company•Powdersville, SC

About The Position

The Customer Service Representative (CSR) at The Spinx Company works effectively as part of a team, provides outstanding customer service, conducts financial transactions accurately and efficiently, and creates a welcoming environment in support of company policies, core values, and operating priorities. The role includes retail and food-service duties, and teammates must be cross-trained and proficient across those responsibilities to provide operational flexibility and team support. The CSR helps maintain store safety, food safety, sanitation, and company standards for food quality, consistency, and selection. The position also supports merchandising, pricing, food-service and administrative requirements, protects company cash and inventory, and helps customers at self-checkout where available. The CSR must be available for a variety of shifts, including nights, weekends, and holidays, and may periodically participate in company-sponsored training.

Requirements

Availability to work a variety of shifts, including nights, weekends, and holidays.
Ability to perform each essential duty satisfactorily, with reasonable accommodations where applicable.
Ability to effectively present information to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents, and respond to common inquiries or complaints from associates, customers, regulatory agencies, or business-community members.
Ability to speak, read, and write in English.
Ability to apply mathematical concepts including fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and handle varied situations with limited standardization.
Ability to interpret written, oral, diagrammed, or scheduled instructions.
Ability to meet the physical demands of the job, including standing, walking, handling objects, reaching, and occasional lifting up to 50 pounds.
Ability to work in the described environment, including exposure to outdoor weather, wet or humid conditions, fumes or airborne particles, extreme cold, cleaning products, and hot cooking equipment.

Responsibilities

Report for scheduled shifts on time and in proper uniform, maintain a clean and professional appearance, and follow the Personal Appearance Policy.
Become cross-trained and proficient in retail and food-service responsibilities associated with the CSR role.
Perform assigned duties safely; follow safety procedures and report accidents, unsafe conditions, and hazards to the Store Safety Coordinator or GM.
Provide customers with fast, friendly, accurate service; treat them respectfully and promptly report customer issues or special requests to management.
Maintain an organized work area, a clean and properly stocked and faced sales floor, and clean restrooms throughout the day.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and procedures.
Follow company policies and applicable local, state, and federal requirements for age-restricted sales, including checking identification as required.
Help ensure compliance with merchandising, pricing, food-service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline.
At locations with self-checkout, assist customers and help expedite the line.
Participate periodically in company-sponsored training classes as applicable.