Customer Service Rep Deli 366 - Full Time

The Spinx Company•Summerville, SC

8d•Onsite

About The Position

The Customer Service Representative (CSR) at The Spinx Company works as part of a team to provide outstanding, fast, friendly, and accurate customer service; conduct financial transactions accurately and efficiently; and create a welcoming environment in support of company policies, core values, and operating priorities. The role helps ensure store safety, food safety and sanitation, and food quality, consistency, and selection meet company standards. CSRs are cross-trained to perform retail and food-service responsibilities and may assist customers at self-checkout where available. The CSR is responsible for maintaining clean, organized, and properly stocked work and sales areas, restrooms, and the exterior of the store; protecting company cash and inventory; following cash-handling procedures and age-restricted sales rules; and complying with merchandising, pricing, food-service, administrative, and safety requirements. The position requires availability for a variety of shifts, including nights, weekends, and holidays, and periodic participation in company-sponsored training. Work involves indoor and outdoor conditions and physical tasks such as standing, walking, cleaning, stocking, and lifting.

Requirements

Availability to work a variety of shifts, including nights, weekends, and holidays.
Ability to perform each essential duty satisfactorily, with reasonable accommodations where applicable.
Ability to effectively present information to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents, and respond to common inquiries or complaints.
Ability to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to perform physical duties including standing, walking, handling objects and tools, reaching, talking, and hearing; the role also frequently involves sitting, climbing or balancing, stooping, kneeling, crouching or crawling, and tasting or smelling.
Ability to perform cleaning and stocking tasks, work with and around hot cooking equipment and grease, and tolerate gasoline fumes and cleaning products.
Ability to regularly lift or move up to 10 pounds, occasionally lift or move up to 25 pounds, and occasionally lift or move up to 50 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Report for scheduled shifts on time in proper uniform and maintain a clean, professional appearance in accordance with the Personal Appearance Policy.
Cross-train and remain proficient in retail and food-service responsibilities associated with the CSR role.
Perform work safely, follow safety policies and procedures, and report accidents, unsafe conditions, or hazards to the Store Safety Coordinator or GM.
Provide fast, friendly, accurate service; treat customers respectfully; and promptly report customer issues or special requests to management.
Keep the work area organized and the sales floor clean, stocked, and faced; maintain spotless restrooms.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and procedures.
Follow company policies and applicable local, state, and federal requirements for age-restricted sales, including checking identification as required.
Help ensure compliance with company merchandising, pricing, food-service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline.
At locations with self-checkout, assist customers and help expedite the line.
Participate periodically in company-sponsored training classes related to the job.