Customer Service Rep Deli 368 - Full Time

The Spinx Company•Charleston, SC

About The Position

The Customer Service Representative (CSR) at The Spinx Company works as part of a team to provide outstanding customer service, conduct financial transactions accurately and efficiently, and create a welcoming environment in support of company policies, core values, and operational priorities. The role also supports store safety, food safety and sanitation, and food quality, consistency, and selection standards. Teammates are cross-trained and expected to perform retail and food-service responsibilities to support operational flexibility. The CSR maintains a professional appearance, keeps work areas and store premises clean and orderly, protects company cash and inventory, follows cash-handling and age-restricted sales procedures, and supports merchandising, pricing, food-service, and administrative requirements. The position may also include helping customers at self-checkout. Employees must be available for a variety of shifts, including nights, weekends, and holidays, and may periodically participate in company-sponsored training. The work involves standing, walking, cleaning, stocking, and working with or around hot cooking equipment, grease, gasoline fumes, cleaning products, and varied weather conditions. Physical tasks may include lifting and moving up to 50 pounds occasionally. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

Must be available to work a variety of shifts, including nights, weekends, and holidays.
Must be able to effectively present information to customers, associates, and management.
Must be able to read, analyze, and interpret financial reports and legal documents, and respond to common inquiries or complaints.
Must be able to speak, read, and write in English.
Must be able to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Must be able to solve practical problems and interpret written, oral, diagram, or schedule instructions.
Must be able to perform each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Must regularly lift or move up to 10 pounds, occasionally lift or move up to 25 pounds, and occasionally lift or move up to 50 pounds.
Must be able to perform the physical demands of the job, including standing, walking, reaching, handling objects, and cleaning tasks.

Responsibilities

Report for scheduled shifts on time, wear the proper uniform, maintain a clean professional appearance, and follow the Company Personal Appearance Policy.
Be cross-trained and proficient in retail and food-service responsibilities associated with the CSR role.
Perform assigned tasks safely, follow safety policies and procedures, and report accidents, unsafe conditions, or hazards to the Store Safety Coordinator or General Manager.
Provide fast, friendly, and accurate customer service; treat customers respectfully and promptly report customer issues or special requests to management.
Maintain an organized work area, clean and properly stocked and faced sales floor, and spotless restrooms.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and procedures.
Follow company policies and applicable local, state, and federal rules for age-restricted sales, including requesting valid identification as required.
Help ensure compliance with company merchandising, pricing, food-service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline.
At locations with self-checkout, assist customers and help expedite the line.
Live and demonstrate the company’s core values.
Periodically participate in company-sponsored training classes as applicable.