Customer Service Rep Deli 344 - Full Time

The Spinx Company•Hendersonville, NC

About The Position

The Customer Service Representative (CSR) at The Spinx Company works as part of a team to provide fast, friendly, accurate customer service and handle financial transactions efficiently. The role helps create a welcoming environment while supporting company policies, core values, and operational priorities. CSRs are cross-trained to perform retail and food-service responsibilities and help ensure store safety, food safety, sanitation, food quality, and product selection meet company standards. The position includes maintaining a professional appearance and an organized, clean work environment; keeping the sales floor stocked and faced and restrooms clean; caring for the building exterior and grounds; protecting company cash and inventory; following age-restricted sales requirements; and assisting customers at self-checkout where available. The CSR must be available for a variety of shifts, including nights, weekends, and holidays, and may periodically participate in company-sponsored training.

Requirements

Must be available to work a variety of shifts, including nights, weekends, and holidays.
Must be able to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Must be able to present information effectively to customers, associates, and management; read, analyze, and interpret financial reports and legal documents; and respond to common inquiries or complaints.
Must be able to speak, read, and write in English.
Must be able to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Must be able to solve practical problems and interpret written, oral, diagrammatic, or schedule-based instructions.
Regularly required to stand, walk, use hands and fingers, handle or feel objects, use tools or controls, reach, talk, and hear; frequently required to sit, climb or balance, stoop, kneel, crouch or crawl, and taste or smell.
Must be able to perform cleaning and stocking duties and work with or around hot cooking equipment, grease, gasoline fumes, and cleaning products.
Must regularly lift or move up to 10 pounds, occasionally lift or move up to 25 pounds, and occasionally lift or move up to 50 pounds.
Must have close, distance, color, peripheral, and depth vision and the ability to adjust focus.

Responsibilities

Arrive on time for scheduled shifts in proper uniform and maintain a clean, professional appearance in accordance with company policy.
Cross-train and become proficient in retail and food-service responsibilities associated with the CSR role.
Follow safety policies and procedures, maintain a safe work environment, and report accidents, unsafe conditions, and hazards to the Store Safety Coordinator or General Manager.
Provide customers with fast, friendly, accurate, and respectful service; report customer issues or special requests to management.
Maintain an organized work area, clean and properly stocked and faced sales floor, and clean restrooms throughout the day.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and procedures.
Follow company policies and applicable laws for age-restricted sales, including checking valid identification as required.
Help meet merchandising, pricing, food-service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline.
Assist customers and expedite lines at self-checkout locations, where applicable.
Follow food-safety and sanitation standards and help ensure food quality, consistency, and selection meet company standards.
Participate periodically in company-sponsored job-related training, as expected.