Customer Service Rep Retail 344 - Part Time

The Spinx Company•Hendersonville, NC

About The Position

The Customer Service Representative (CSR) at The Spinx Company works as part of a team to provide outstanding, fast, friendly, and accurate customer service; conduct financial transactions accurately and efficiently; and create a welcoming environment in support of company policies, core values, and operational priorities. The role supports retail and food-service operations, including maintaining store safety, food safety, sanitation, food quality, and merchandising standards. Teammates must be cross-trained and proficient in the responsibilities associated with the CSR role, and may assist customers at self-checkout where available. The CSR is expected to report to scheduled shifts on time in proper uniform and maintain a clean, professional appearance. The role requires availability for a variety of shifts, including nights, weekends, and holidays, and may involve periodic company-sponsored training. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Ability to perform each essential duty satisfactorily.
Ability to effectively present information to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents.
Ability to respond to common inquiries or complaints from associates, customers, regulatory agencies, or members of the business community.
Ability to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems, handle situations with limited standardization, and interpret written, oral, diagrammed, or scheduled instructions.
Ability to meet the physical demands of the position, including standing, walking, handling objects, reaching, talking, and hearing; frequent sitting, climbing or balancing, stooping, kneeling, crouching or crawling, and tasting or smelling; and regularly lifting or moving up to 10 pounds, occasionally up to 25 pounds, and occasionally up to 50 pounds.
Ability to work around hot cooking equipment and grease, gasoline fumes, and cleaning products, and to perform sweeping, mopping, dusting, restroom cleaning, and cleaning of parking and surrounding areas.
Ability to work in the described environment, including frequent outdoor weather exposure and wet or humid conditions, fumes or airborne particles, and extreme cold; occasional proximity to moving mechanical parts and high or precarious places; and occasional exposure to caustic chemicals, extreme heat, and electrical-shock risk.
Availability to work a variety of shifts, including nights, weekends, and holidays.

Responsibilities

Arrive for scheduled shifts on time and in proper uniform, maintaining a clean, professional appearance and following the Company Personal Appearance Policy.
Become cross-trained and proficient in retail and food-service responsibilities associated with the CSR role.
Perform assigned tasks safely, follow safety policies and procedures, and report accidents, unsafe conditions, and hazards to the Store Safety Coordinator or General Manager.
Provide customers with fast, friendly, accurate service; treat each customer respectfully; and report customer issues or special requests to management.
Maintain an organized work area, clean and properly stocked and faced sales floor, and spotless restrooms throughout the day.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and procedures.
Follow company policies and applicable local, state, and federal requirements for age-restricted sales, including requesting identification from customers who appear under 40.
Help ensure compliance with company merchandising, pricing, food-service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline.
At locations with self-checkout, assist customers and help expedite the line.
Participate periodically in company-sponsored training when expected.
Work a variety of shifts, including nights, weekends, and holidays.