Customer Service Rep Retail 370 – Part Time

The Spinx Company•Johns Island, SC

About The Position

The Customer Service Representative (CSR) at The Spinx Company works in a team environment to provide outstanding customer service and accurately conduct financial transactions while creating a welcoming environment. The role supports company policies, core values, and operational priorities, and helps ensure store safety, food safety and sanitation, and food quality, consistency, and selection meet company standards. Teammates are cross-trained in retail and food-service responsibilities to support operational flexibility. The CSR may assist customers and expedite lines at self-checkout locations and may periodically participate in company-sponsored training.

Requirements

Availability to work a variety of shifts, including nights, weekends, and holidays.
Ability to perform each essential duty satisfactorily, with reasonable accommodations where applicable.
Ability to present information effectively to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents, and respond to common inquiries or complaints.
Ability to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and interpret written, oral, diagrammatic, or schedule-form instructions.
Ability to meet the physical demands of the role, including standing, walking, handling objects, reaching, and lifting; regular lifting or moving of up to 10 pounds, occasional lifting or moving of up to 25 pounds, and occasional lifting or moving of up to 50 pounds.
Ability to work with and around hot cooking equipment and grease, tolerate gasoline fumes and cleaning products, and perform cleaning and stocking tasks.

Responsibilities

Report for scheduled shifts on time and in proper uniform, maintaining a clean, professional appearance and following the Personal Appearance Policy.
Be cross-trained and proficient in retail and food-service responsibilities associated with the CSR role.
Perform assigned work safely, follow safety policies and procedures, and report accidents, unsafe conditions, or hazards to the Store Safety Coordinator or General Manager.
Provide fast, friendly, accurate service and ensure customers feel respected and appreciated; promptly report customer issues or special requests to management.
Keep the work area organized, maintain a clean, filled, and faced sales floor, and keep restrooms spotless.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and procedures.
Follow company policies and applicable local, state, and federal age-restricted sales regulations, including asking for valid identification when required; customers who appear under 40 must be asked for identification.
Help ensure compliance with merchandising, pricing, food-service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline for communication.
At locations with self-checkout, assist customers and help expedite the line.
Demonstrate the company’s core values, including customer focus, teamwork, quality, accountability, passion, and community engagement.
Participate periodically in company-sponsored job-related training when expected.