Customer Service Rep Retail 370 – Full Time

The Spinx Company•Johns Island, SC

7d•Onsite

About The Position

The Customer Service Representative (CSR) at The Spinx Company works effectively as part of a team, provides outstanding customer service, conducts financial transactions accurately and efficiently, and helps create a welcoming environment in support of company policies, core values, and operational priorities. The role includes retail and food-service responsibilities, and teammates must be cross-trained and proficient across those functions to support operational flexibility. The CSR helps maintain store safety, food safety, sanitation, food quality, and company standards. The role also involves keeping the sales floor, work areas, restrooms, building exterior, grounds, and forecourt clean and organized; protecting company cash and inventory; and following procedures for age-restricted sales. Employees must be available for a variety of shifts, including nights, weekends, and holidays, and may periodically participate in company-sponsored training.

Requirements

Be available to work a variety of shifts, including nights, weekends, and holidays.
Effectively present information to customers, associates, and management.
Read, analyze, and interpret financial reports and legal documents; respond to common inquiries or complaints from associates, customers, regulatory agencies, or members of the business community.
Speak, read, and write in English.
Apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Solve practical problems and handle situations with limited standardization; interpret written, oral, diagram, or schedule instructions.
Perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Responsibilities

Report for scheduled shifts on time, wear the proper uniform, maintain a clean and professional appearance, and follow the Personal Appearance Policy.
Be cross-trained and proficient in retail and food-service responsibilities associated with the CSR role.
Perform assigned work in a way that keeps the work environment, teammates, and customers safe; follow safety procedures and report accidents, unsafe conditions, and hazards to the Store Safety Coordinator or GM.
Provide customers with fast, friendly, and accurate service; ensure customers feel respected and appreciated; and promptly report customer issues or special requests to management.
Keep the work area organized and the sales floor clean, properly stocked, and faced; maintain spotless restrooms every hour.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and accountability procedures.
Follow company policies and applicable local, state, and federal regulations for age-restricted sales, including asking customers about legal age and verifying identification; request valid identification from customers who appear under 40.
Help ensure compliance with merchandising, pricing, food-service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline for when to communicate.
At locations with self-checkout, assist customers and help expedite the line.
Participate periodically in company-sponsored training classes when expected.