Customer Service Rep Retail 225 - Full Time

The Spinx Company•Honea Path, SC

9d•Onsite

About The Position

The Customer Service Representative (CSR) at The Spinx Company works effectively as part of a team, provides outstanding customer service, and accurately and efficiently conducts financial transactions while creating a welcoming environment. The role supports company policies, core values, and operations priorities. CSRs are cross-trained in retail and food-service responsibilities and help ensure store safety, food safety and sanitation, and food quality, consistency, and selection meet company standards. The CSR must be available for a variety of shifts, including nights, weekends, and holidays, and may periodically attend company-sponsored job-related training. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. The role involves regular standing and walking, cleaning and stocking tasks, and working around cooking equipment, grease, gasoline fumes, and cleaning products. The work environment includes frequent outdoor weather exposure and wet or humid conditions, among other hazards.

Requirements

Availability to work a variety of shifts, including nights, weekends, and holidays.
Ability to perform each essential duty satisfactorily, with reasonable accommodations where applicable.
Ability to effectively present information to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents, and respond to common inquiries or complaints.
Ability to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and interpret written, oral, diagrammed, or scheduled instructions.
Ability to regularly lift or move up to 10 pounds, occasionally up to 25 pounds, and occasionally up to 50 pounds.
Ability to perform the physical activities described, including standing, walking, using hands, reaching, cleaning, and occasionally sitting, climbing, stooping, kneeling, crouching, or crawling.

Responsibilities

Report for scheduled shifts on time, wear the proper uniform, maintain a clean and professional appearance, and follow the Personal Appearance Policy.
Be cross-trained and proficient in retail and food-service responsibilities associated with the CSR role.
Perform tasks safely, follow safety policies and procedures, and report accidents, unsafe conditions, and hazards to the Store Safety Coordinator or GM.
Provide fast, friendly, and accurate service; treat customers with respect; and promptly report customer issues or special requests to management.
Maintain an organized work area, a clean and properly stocked and faced sales floor, and clean restrooms throughout the day.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and procedures.
Follow company policies and applicable laws regarding age-restricted sales, including asking customers about legal age and requesting valid identification from customers appearing under 40.
Help ensure compliance with merchandising, pricing, food-service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline for communication.
At locations with self-checkout, assist customers and help expedite the line.
Follow company core values in daily work.
Attend company-sponsored training classes related to the job when expected.