Customer Service Rep 120 - Full Time

The Spinx Company•Mauldin, SC

About The Position

The Customer Service Representative (CSR) at The Spinx Company works as part of a team to provide outstanding customer service and accurately conduct financial transactions while creating a welcoming environment. The role supports company policies, core values, operational priorities, store safety, food safety and sanitation, and standards for food quality, consistency, and selection. CSRs are cross-trained in retail and food service duties and may assist customers at self-checkout where available. The position requires availability for a variety of shifts, including nights, weekends, and holidays, and may include periodic company-sponsored training.

Requirements

Availability to work a variety of shifts, including nights, weekends, and holidays.
Ability to perform each essential duty satisfactorily, with reasonable accommodations where applicable.
Ability to effectively present information to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents, and respond to common inquiries or complaints from associates, customers, regulatory agencies, or members of the business community.
Ability to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and handle situations with limited standardization, and interpret written, oral, diagrammed, or scheduled instructions.
Ability to meet the physical demands of the role, including standing, walking, using hands and fingers, handling objects, reaching, talking, and hearing; frequent sitting, climbing or balancing, stooping, kneeling, crouching, crawling, tasting, or smelling; and lifting up to 10 pounds regularly, 25 pounds occasionally, and 50 pounds occasionally.
Ability to work with and around hot cooking equipment and grease, tolerate gasoline fumes and cleaning products, and perform cleaning and stocking duties.

Responsibilities

Arrive for scheduled shifts on time, in proper uniform, and with a clean, professional appearance in accordance with the Company Personal Appearance Policy.
Be cross-trained and proficient in retail and food service responsibilities associated with the CSR role.
Perform duties safely, follow safety policies and procedures, and report accidents, unsafe conditions, and hazards to the Store Safety Coordinator or General Manager.
Provide fast, friendly, and accurate customer service; ensure customers are respected and appreciated, and promptly report customer issues or special requests to management.
Maintain an organized work area, clean and properly stocked and faced sales floor, and spotless restrooms throughout the day.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and procedures while maintaining accountability.
Follow company policies and applicable local, state, and federal rules for age-restricted sales; ask customers about legal age and verify valid identification, including for customers who appear under 40.
Help ensure compliance with merchandising, pricing, food service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline.
Where self-checkout is available, assist customers and help expedite the line.
Live the company’s core values of Customer Focus, Teamwork, Commitment to Quality, Accountability, Passion, and Community Centricity.
Periodically participate in company-sponsored job-related training when expected.